Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video format. Please select a video from one of the supported formats.
I have confirmed from your documentation that MP4 is supported and all other formats are converted to MP4.
Any suggestions on why this error is occurring will be appreciated.
As a followup to the above question, I did make an attempt with another MP4 video and it worked just fine. The first video is almost 30 minutes in length, so I'm wondering if that could be the issue.
Thanks again for any suggestions!
One of the tricks that I've found that SOMETIMES works is to first bring a WMV or MOV into Replay and then output the MP4 from there. Then insert the Replay-generated MP4 into Storyline.
A side benefit to this: The MP4 generated from SL when publishing is then usually smaller (size-wise) then if I put the MOV or WMV into SL directly (if it accepted it).
(However, if I put an existing MP4 first into Reply and then generate a new MP4 and then bring that new MP4 into SL, the MP4 that SL then produces at publishing is usually larger than the original MP4. Go figure. :) )
Hi Gerry,
Sorry I'm not sure what you mean by "Replay". The .wmv and .mp4 files are external to Storyline. Likely the original movie editor used was Avid or Premiere, not sure so I can't verify the original export settings.
For whatever reason Storyline 360 won't insert either file and instead the error reads "not supported format".
Do you mean replay the video while Articulate grabs a screen of the movie? Or use "replay converter" (I can't download or install on this computer)?
Any clarification would be appreciated - thanks :) :)
Sorry for the confusion. I meant Articulate Replay 360, which is included in the Articulate 360 Suite.
Hi there Martin!
Good to know another video file works correctly. Would you be willing to share the troublesome video file here? I'd like to try and insert it in Storyline and see if I run into the same error message.
Also, what version of Storyline are you using?
Alyssa,
I tried to send the video but I got an error message. The file is 2.28 GB in size. It tried for several minutes before giving me the error.
As for the version of Storyline that I'm using, it's SL 360
Sorry about that, Martin! Could you upload the MP4 file to Google Drive or Dropbox and send me a link to access it?
Alyssa,
Here is the link to the file on Google drive...
https://drive.google.com/file/d/1pU46Dd6N0VU6DLyUvR5Lyp0EXN1uvg6E/view?usp=sharing
Hi Martin,
Thanks for sharing the MP4 file with me! I got the same error message when I tried importing it into Storyline. Then, I trimmed the videos into three separate clips, and the import worked. So as you guessed, I'm thinking the large video file was the cause of the problem here.
To keep your file size smaller, have you considered hosting this video on YouTube or Vimeo, then embedding it on the slide as a Web Object?
I haven't considered that option. If we chose that route as a solution, I would not want it to be publicly available.
Thanks for looking into this for me, and letting me know that the error message was incorrect that the file was an incompatible format!
Hi Alyssa,
I'm also currently having the same issue. I'm trying to upload a video that is an mp4, but the file size is pretty small (21 kb) . I tried opening a different mp4 of a similar size (22kb) and it worked just fine.
Hosting this video on Youtube is not an option for me, as most users do not have access to youtube through the company firewall.
