Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.

As a followup to the above question, I did make an attempt with another MP4 video and it worked just fine. The first video is almost 30 minutes in length, so I'm wondering if that could be the issue.

Thanks again for any suggestions!

Hi there Martin!

Good to know another video file works correctly. Would you be willing to share the troublesome video file here? I'd like to try and insert it in Storyline and see if I run into the same error message.

Also, what version of Storyline are you using?

Alyssa,

I tried to send the video but I got an error message. The file is 2.28 GB in size. It tried for several minutes before giving me the error.

As for the version of Storyline that I'm using, it's SL 360

Sorry about that, Martin! Could you upload the MP4 file to Google Drive or Dropbox and send me a link to access it?

Alyssa,

Here is the link to the file on Google drive...

https://drive.google.com/file/d/1pU46Dd6N0VU6DLyUvR5Lyp0EXN1uvg6E/view?usp=sharing

Hi Martin,

Thanks for sharing the MP4 file with me! I got the same error message when I tried importing it into Storyline. Then, I trimmed the videos into three separate clips, and the import worked. So as you guessed, I'm thinking the large video file was the cause of the problem here.

To keep your file size smaller, have you considered hosting this video on YouTube or Vimeo, then embedding it on the slide as a Web Object? 

I haven't considered that option. If we chose that route as a solution, I would not want it to be publicly available.

Thanks for looking into this for me, and letting me know that the error message was incorrect that the file was an incompatible format!

Hi Alyssa,

I'm also currently having the same issue. I'm trying to upload a video that is an mp4, but the file size is pretty small (21 kb) . I tried opening a different mp4 of a similar size (22kb) and it worked just fine.

Hosting this video on Youtube is not an option for me, as most users do not have access to youtube through the company firewall.

Hi Courtney,

Sorry to hear that you ran into an issue uploading your video file into Storyline. 

Curious if it may be the formatting. In the past, I've used the HandBrake video transcoder and it's helped. You may have a similar tool on hand to test out.

Hi Martin, 

2gb is massive for a video embedded in training, have a look at a programme called Handbrake. This will reduce the file-size significantly without severely degrading the quality of the video.