Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hi everyone,
Was there every a solution or fix to this without requiring external downloads? I'm attempting to add a short video (50+/- second) that's about 16 KB and getting the attached error. I've attempted to add it with 1080 and 720 resolution.
open the mp4 in vlc and press control i and click "Codec"
here an example of a compatible mp4
please upload a screenshot with the infos of your video
open and play the video direct in the browser -> drag it on an empyt browser window
does it play?
Jürgen
