Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
I'm having this same issue, and found a work around. This only works if you have an already functioning video somewhere in a .story file though.
Right click the functioning video -> click Edit Video -> click Change Video -> Select video that previously was previously causing the error -> click Save & Close.
Copy and paste that slide to the .story doc you were working on. Hope this helps someone.
