Does anyone have a fix for "something went wrong" error message? It happens any time I try to open Rise? I have cleared my cache, restarted my computer and tried using another computer.

Hi Shari, I'm sorry you're having trouble accessing Rise 360. I can help! First, what web browser were you using when this happened? Did you use the same web browser on both computers?

Hi, I'm having the same issue using the Chrome browser. A restart on my computer seems to solve the problem for some hours of productivity but then the error message comes back again. Grateful for any solutions that might be offered.

Hi Audrey! Are you using a computer that is connected to a secured network? If so, do you notice a difference when you're using Rise 360 from a personal computer? I wonder if there's a security setting on your network that is causing this error message.

Thank you Audrey and Alyssa, I am still having this issue when using my work computer (secured network) with Google Chrome, and Internet Explorer. I recently realized that I can access Articulate with no error message using Microsoft Edge. My IT guys tell me it is not the work network but when I use my home computer and every browswer works fine. Now I am having a similar issue when trying to work with other URLs such as Constant Contact.

Dear Alyssa and Shari, Thanks for the feedback. I'm on a work laptop but operating from home, so not a secured network, though much of the maintenance of the laptop is controlled by the office (settings, updates etc.). I've been using this set up for several months and only receiving issues with Rise in the past week. I'll contact my IT colleagues to see if something has changed. In the meanwhile, I'll give Edge a try. Incidentally, I have no issues when I use my personal computer, so it does seem that it's an issue with my work set-up. Thanks again.

trying to open Rise and "something went wrong" error message

24 Replies

AlyssaGomez
Staff
6 years ago
Glad to hear that, Shari! By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here.
KrisTaylor-a3c1
Community Member
5 years ago
I have this as well, it happens on all laptops, personal and work, and happen 5-10 times a day. Makes work almost impossible.
- CNavarro
  Former Staff
  5 years ago
  Hi Kris! I am sorry to hear that you are experiencing this issue five to ten times a day. That is really difficult. I would love to have a support engineer work closely with you on this. Please open a support case here.
  - KrisTaylor-a3c1
    Community Member
    5 years ago
    Hi Chino,
    
    It appears that my using MS Edge instead of Chrome has solved it. Not sure why, I guess some difference in the backend of the browser, but happy it works now. Curious if more people find this with chrome, not sure if it is how rise and chrome interact?
ElizabethGeo811
Community Member
2 years ago
Having this issue now with Edge.
Shaheen007
Community Member
8 months ago
I can't open my Rise courses, I keep getting an error message that something went wrong
- KellyAuner
  Staff
  8 months ago
  Hi Shaheen007,
  
  Thanks for reaching out!
  
  I'm unable to reproduce the issue using Chrome. Can I ask which browser you're using and if trying a different browser makes a difference? Testing in incognito or private mode may also help. I'm curious if this happens with multiple courses or just one. As a next step, please try clearing your browser cache and let me know if issue persists!
  - Shaheen007
    Community Member
    8 months ago
    I tried in Chrome and Safari on macbook. I could previously login from there about a month ago

Forum Discussion

trying to open Rise and "something went wrong" error message

24 Replies

Related Content

"Something Went Wrong" Error with Rise 360

"Something Went Wrong" Error Publishing to Review 360

"Something went wrong" error message while authoring Rise course

Something Went Wrong" Error Publishing to Review 360

Rise "Something Went Wrong"

Learn

Connect

Discover

Community

Company

Trust Center