Forum Discussion
Video frames don't appear until you scroll
A client is testing our course and the video frames don't appear at all for him within each module until he begins scrolling the page, then they fade in. I am unable to replicate this issue. Has anyone else seen this issue? I thought it could be a browser setting but he tried on two browsers with the same result. I'm not sure how to advise him and I can't fix the issue either because he is the only one having the problem with this. Thanks!
Hello Suzannah,
Sorry to hear that you ran into this snag.
We recommend testing how your course behaves in a different LMS or webserver so you can isolate if the issue is specific to your current hosting environment. Here's how you can test your course in SCORM Cloud:
If hosting your course in SCORM Cloud allows it to load properly for your client, you'll need to reach out to the administrator of your hosting solution so that can take a closer look at what's happening. If your client is able to replicate the behavior using the course hosted in SCORM Cloud, open a case with our support team here.
