Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
It seems like everyone who has posted to this thread experienced this problem with LMS courses. I am getting the same error from a course published for Web and placed on a web server. I republished the course with 3.74.30180.0, which I installed this morning, and get the same result. Oddly, the course works fine on an internal web server that is behind our firewall, but it throws the "You are offline" message from a copy that is packaged as part of a RoboHelp online help system on an external-facing web server that requires sign-in. Any ideas?
