Forum Discussion

DeannaRoberts's avatar
DeannaRoberts
Community Member
2 years ago

You are offline. Trying to reconnect... message when viewing course on LMS

Hi there.  We are encountering circumstances where folks are viewing SL courses on our LMS and get this message.  If they close out of the course and relaunch it doesn't seem to be tracking their pr...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

    One enhancement we’ve included:

     The lost connectivity alert is now optional. Turn it on in the player properties.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AliPreissinger's avatar
AliPreissinger
Community Member

This is what Articulate Support is saying. They do not seem to understand this is a bug with the feature and it does not work correctly:

 

Hi Ali,

 

Thanks for patiently waiting as I look into your project file.

 

I tried publishing one of the courses in SCORM Cloud using Storyline 360 Build 3.74.30180.0. I wasn't able to experience the issue or replicate it.

 

Can you please click on the link below for the test invite?

 

Please note that: The offline notification appears in the published course when an LMS statement fails to record. The LMS statement keeps attempting to record until the learner's network connection is restored. When the LMS statement successfully records, the offline notification disappears, and the learner can continue taking the course.

 

Try testing it; you can share the link with other users to see if the issue persists. Otherwise, we are looking at an LMS or network issue that causes the problem.

 

Also, if the issue also happens to other courses that were published before November 22 update, most like like it's an LMS or Network issue.

 

Let me know how it worked for you and if you need anything else.

 

Thanks,

Fannie May Alba

Customer Support Engineer

Articulate Support - https://urldefense.com/v3/__https://articulate.com/support/__;!!OgnrLJOUc50AAzM!Pi8STWsmvuIGe3FPpg33hgHtg199JbM5XDh5jUPOgtzTEfW-laJzBy0vMtnZMnbkXeaS1tz97THEC2pZTTrS6v2r$

Jürgen_Schoene_'s avatar
Jürgen_Schoene_
Community Member
2 years ago

>Also, if the issue also happens to other courses that were published before November 22
>update, most like like it's an LMS or Network issue.

they don't understand how internet works - no data from the server is guaranteed

if articulate does not withdraw this extremely problematic feature, they should document the exact NEW system requirements for LMSs so that LMS systems either adapt or officially refuse to host Storyline courses

 

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