Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
- 2 years ago
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Does the message "You are offline - trying to reconnect" disappear after a few seconds or does it stay?
My users and my own experience is that the message, "You are offline..." does not go away. Once it comes on, the training is frozen and will not move on. Some have had success with completely clearing browser, closing it for a minute, and then restarting the browser, LMS, and module. Others have not had immediate success after the browser clear, but in later sessions or on different device, have been able to complete that module that had previously had the error message. The message does not consistently appear on the same training, the same slide, the same browser, or the same device. Since it is sporadic, it does not seem linked directly to any of these causes.
- Jürgen_Schoene_2 years agoCommunity Member
>My users and my own experience is that the message, "You are offline..." does not go away.
@articulate: your preloader is broken - fix it !!!
- BradleyCook2 years agoCommunity Member
Our only solution is to remove the attempt and have the learner begin again - very frustrating.
- Jürgen_Schoene_2 years agoCommunity Member
the resume function of storyline does not work in such a case?