Forum Discussion
Your Computer is Offline Error
Hello everyone, I 'm trying to edit my courses but I'm getting an error saying my computer is offline, is there a fix for this?
me too. happened just now. its very frustrating. please help me
Hello, Etiqa Academy LIFT. I'm sorry you're having trouble accessing Rise 360. Please try logging out and closing your web browser. Then, reopen your browser and log back in. Also, please be sure you're using one of these supported web browsers.
Let me know if that resolves it!
Hello everyone, I am experiencing this as well right now. Can anyone help? Thank you!
Hi there, Anna. Using a supported browser, can you please log out, refresh, and log back into Rise 360 here?
If that doesn't work, let us know by clicking here and we'll get some additional details from you to help better!
I am having the same issue in both Chrome and Edge
Hi Lyn! Happy to help you here.
First, be sure you're using a supported browser. Then please log out, refresh, and log back into Rise 360 here.
If that doesn't work, let us know by clicking here and we'll work with you one-on-one to sort this out!
Rise 360 - Using chrome - goes offline approx. every 15 min or less. Then it times out and makes me refresh. Happens all day long - although when working in storyline, it never happens!?
Hi Cheryl,
I am sorry that you are experiencing this. Can you try the following?1. Make sure your browser is fully updated.
2. Clear your browser's cache.
3. Restart your computer.
If you are still experiencing the issue, please reach out to our support engineers here, and they will look into this more.
I am having this problem today 20-01-2022
I am also have this problem today 20-01-2022
I am having this problem today 20-01-2022 2pm AEST
Hi again! Rise 360 is running normally again, and we're closely monitoring. We'll keep you posted if anything changes.