Error - Unable to acquire LMS API
Nov 20, 2012
Hello,
I am wondering if someone can help with this error. I just recently did a clean install and whenever I publish to LMS, if I try to play from index_lms.html i get this error, please see the capture attached.
If I click yes I get this:
0:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - ----------------------------------------
1:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - ----------------------------------------
2:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In Start - Version: 3.3 Last Modified=11/20/2012 19:26:15
3:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Browser Info (Netscape 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11)
4:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - URL: file:///I:/Teaching%20Replacement%20Skills/index_lms.html
5:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - ----------------------------------------
6:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - ----------------------------------------
7:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In ClearErrorInfo
8:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
9:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
10:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - strStandAlone= strShowInteractiveDebug=
11:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Standard From Configuration File - SCORM
12:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Using Standard From Configuration File - SCORM
13:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In LMSStandardAPI strStandard=SCORM
14:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Calling Standard Initialize
15:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In SCORM_Initialize
16:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In SCORM_ClearErrorInfo
17:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Grabbing API
18:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In SCORM_GrabAPI
19:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Searching with improved ADL algorithm
20:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In SCORM_GetAPI
21:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - SCORM_GrabAPI, returning
22:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - Unable to acquire SCORM API:
23:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - SCORM_objAPI=object
24:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
25:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - ERROR - LMS Initialize Failed
26:Tue Nov 20 2012 11:26:15 GMT-0800 (Pacific Standard Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
This happens regardless of which browser I use.
I would appreciate any insight into this.
5 Replies
Hi Genya,
If you receive an "Unable to acquire LMS API" error when launching Articulate content in your LMS, this may be caused by the version of Java that you have installed.
Some LMS’s use a Java API object to load content. Since content created in Articulate does not require Java, please do the following:
* Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.
* Ensure that you have published your content properly as described in the following article:
http://www.articulate.com/blog/publish-to-lms-with-studio-09/
If this issue persists, make the following modification to your player template, and test your content again:
1) Open your presentation in PowerPoint.
3) Select the "Other" tab.
5) Close the Player Template manager, and save the change when prompted.
6) Publish your presentation for LMS using the newly saved player template, and test the content in your LMS
Thanks for the reply. The issue seems to have resolved itself after I re-installed Java.
Thanks for pointing me in the right direction.
Hi Genya,
That's great! Thanks for the update
Hi Genya Kaplun,
May I know which JAVA did you install? my problem is that Storyline content cannot run in Peoplesoft. Same as your problem. Thanks.
Dick, i just got the latest version from the Sun's site.
This discussion is closed. You can start a new discussion or contact Articulate Support.