Peek 360: No box or ability to turn off volume

Sep 17, 2020

Hi, when I choose the screen to record I am able to record the screen but I do not get the adjustable box or the buttons to turn volume on /off or start/stop.  I need to record with no audio and would like to adjust the screen size.  I'm using a Windows device.

1 Reply
Ren Gomez

Hi Tara,

I'm sorry to hear you're Peek 360 app isn't working as expected! I'm on version 1.21.18851 and can see all the options correctly.

Have you tried a repair of Peek to see if that fixes the issue?

If it doesn't, connect with a support engineer, and they'll provide some tailored support on getting this up and running!

This discussion is closed. You can start a new discussion or contact Articulate Support.