Peek 360 Recording Full Screen Not Just Bounding Box
Sep 30, 2019
By
David Seaman
Hi
Have used Peek many times in the past, but today trying to record a portion of a program screen it is recording the entire screen - including the bounding box and its controls (i.e. pause, record, etc.).
Have ensured that I am choosing the selected program and not the Full Screen option, have tried to resize the bounding box using the corners (maintain perspective) and north-south, east-west, closed and restarted, etc.
Each time I record with Peek it is taking the ENTIRE screen of the program and not what I have selected, it is like a screen recording of me doing a screen recording.
Using WIN10, display resolution is set at 100% (recommended).
Just need 1 screen recording to finish this project!!
7 Replies
Hi, David. Sorry you're having trouble with Peek 360!
I'd love to help you sort this, and have a few quick clarifying questions:
Hi
Thanks for the reply. To answer your questions,
* It is occurring with any program, any screen
* Not using multiple monitors
* Using a dedicated WIN10 laptop
PS - Same issue is happening in Replay
Hey David,
Since it sounds like Peek 360 isn't working properly, I would reccommend trying a simple repair to see if that clears up the issue you are experiencing.
Please give that a try and let us know if you are still encountering this issue!
Did the uninstall, shutdown, reinstall dance - no change.
Attaching an example in Replay (exact same behavior in Peek and Replay), performed the same uninstall/shutdown/reinstall with it.
In this I am clicking on hyperlinks within a webpage, last page I clicked the 'GO' button next to the search field, note how the cursor is always above and often to the left of the actual click spot. For the 'GO' button the cursor is actually out of the bounding box altogether.
Hi David!
Thanks for sharing the Replay project! I can see what you're describing.
I'm sorry the repair didn't solve the problem! Are you noticing this as a consistent issue with any application you try to record or is it a certain browser?
Update
Re-loaded the PEEK and it is working properly now.
Just a Replay issue now...
This discussion is closed. You can start a new discussion or contact Articulate Support.