18 Replies
Lauren Connelly

Hi Jeff!

In order to open Peek 360 in a Mac environment, you need to download the app from the App Store. It sounds like you've already checked off this step!

Do you see the Peek 360 icon in your Navigation Toolbar?

If so, follow the prompt to sign in. After logging in, you'll be ready to record screencasts by clicking on the Peek icon!

If you're still having trouble using Peek 360, can you share a screenshot of what you see on your end? You can share it with me by using this private link.

Katie Riggio

Hi Jessica,

Thanks for these clues! I shared your latest update in your support case with Angelo so we can determine the next best steps.

In the meantime, are you using a dual monitor? Also, have you had a chance to try Angelo's recommendations?

Especially the steps to configure your Mac's settings:

  1. Open System Preferences
  2. Click on Security & Privacy
  3. On the right-hand side, select the Privacy tab 
  4. On the left sidebar, click on Accessibility
  5. Click on the lock icon on the bottom left-hand side (you'll need to enter your computer password) and from there, click on the Peek app
  6. Click the lock icon again to save your changes
  7. Try to launch Peek
Ashley Terwilliger-Pollard

Hi Gabby,

If you're continuing to have trouble setting up Peek 360, our Support team is happy to help! 

For Storyline, Mac users can install it in Parallels DesktopVMware Fusion, or Apple Boot Camp.

See these best practices for using Articulate software in a virtual environment:

Lauren Connelly

Hi Dori!

You should be able to access the other applications in the Articulate 360 desktop application. 

Do you see the Articulate 360 shortcut on your desktop? Here's what it looks like:

If not, you can search your computer for Articulate 360 and open the app that way. Here's what that looks like in action. Link

Becca Levan

Welcome to E-Learning Heroes, Jonathan! ⭐️

If you're still having trouble using Peek 360 on your Mac after downloading the Peek 360 app from the App Store and have signed in successfully from the Peek 360 icon on the Toolbar:

Try a simple restart of the computer to see if that does the trick. If not, connect with us here so we can dig in deeper!