I have a fairly well specified Windows 10 Pro PC and have only recently started using Articulate, I cannot get Peek to load or run at all. The Icon appears in the system tray but nothing happens when I click on it. Any clues anyone?
Let's try a hard close and relaunch: Right-click on the Peek 360 icon in the system tray and select Quit, then try to launch Peek 360 from the desktop app. Does that make a difference?
The answers to those questions will help us find the cause, but we invite you to connect with our Support Engineers if you need fast help:
I have a similar problem to this. When Peek was initially installed it was functional.
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success.
I appreciate you taking steps to uninstall and reinstall, but I'm sorry it hasn't helped!
I've started a case on your behalf to connect you with a support engineer to figure out why this is happening! Be on the lookout for a reply soon; you're in great hands!
I also have this problem, it was working yesterday and now today it won't work. I've been working with Gerald to fix it but no resolution all day. And I've uninstalled and reinstalled 4 times now.
Thanks, Devon. I can see that Gerald has escalated your case so that one of our senior technical support engineers can take a look and work with you directly. You should be hearing from someone soon and I'll share this message with them as well.
It looks like this happens when Peek loses read/write access to the Peek folder in your Documents directory. This inadvertently prevents Peek from launching.
Have you checked this setting? If that doesn't work, don't hesitate to reach out to us in a support case so that we can troubleshoot with you directly.
I have the same issue Peek 360 is not running or at lease loading, I don´t know how to check that Peek folder. I follow all the instructions to try that Peek 360 works but nothing.... I opened a support Case # 03007534 past week but at this moment I don´t receive any contact from support. Please your help due I have committed to release some deliverables this week
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success. I even tried rolling back to an earlier version, that hasn't solved the issue
I use a Macbook pro with parallels for windows.
Any help would be appreciated as I am on tight schedule and cant afford a tool issue
I'm so sorry for the delayed response, Alicia! I spotted your case and see that it has been assigned; we will be in touch via email shortly!
Raminder - I'm sorry you've run into this trouble as well! I've opened a support case on your behalf, and one of my teammates will reach out shortly with the next step!
I'm sorry you're both having trouble with Peek 360 - as it's one of my favorite tools! I took a look at the earlier cases filed with our Support team mentioned in this discussion and there were two possibilities you may want to look into:
1. The Peek 360 software was blocked by internal security policies as it records access to record your screen and/or audio. The individuals' IT team was able to resolve this. 2. In one scenario, we determined that Peek lost read/write access to the Peek folder in the Documents directory. This inadvertently prevents Peek from launching.
In both cases, working with your IT folks is the next best step. If you need us to help gather more information before you connect with them, our Support team is standing by to help!
Peek doesn't work for me at all either. I've worked with my IT, we can't finger out why it won't work, I have the correct access. Once apon a time it did work... but now I don't get the popup screen to select which window I want to capture... it's very frustrating.
Well, I have the same issue time ago and after several type to solutions, but finally worked when I removed the "Peek" folder an I created it again. Be careful to back up the files that are in the folder before to remove it if you don´t want to lose contents of this folder. When you remove the folder, you need to recreate it with exactly the same name "Peek" respecting capitals and minuscules, that's how I did it. Restart the computer and you're done... I hope this procedure also works for you
It took a while to get back to this because I needed a quite time at work to allow support to take over my machine but it got resolved and thought that I should share what the problem/solution was. The issue was a conflict between my two monitors. By switch which one was the main monitor and adjusting the resolution this solved this issue for me. Hope this is helpful for others :)
I'm glad this issue was resolved! Thank you for updating the thread with the solution. I'm sure it will help others in the community who might experience this.
Help! I need Peek today for an overdue assignment. I read the threads and deleted the app. Now how can I reload it? Peek couldn't read my audio (problem on its end) and I need to record now. Please assist. First, how to reload?
Thanks so much for reaching out! Sorry to hear you're running into audio issues with Peek 360. Happy to help!
I see that you've opened a support case with us. Great call! One of our talented Support Engineers will be in touch shortly via email. Thank you for your patience.
In the meantime, I'd like to share this article to assist with troubleshooting:
24 Replies
Hi Stephen,
Thanks for writing in. I'm happy to troubleshoot with a few questions to start:
The answers to those questions will help us find the cause, but we invite you to connect with our Support Engineers if you need fast help:
I have a similar problem to this. When Peek was initially installed it was functional.
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success.
Any help would be appreciated
Hi Sandie,
I appreciate you taking steps to uninstall and reinstall, but I'm sorry it hasn't helped!
I've started a case on your behalf to connect you with a support engineer to figure out why this is happening! Be on the lookout for a reply soon; you're in great hands!
HI there,
I also have this problem, it was working yesterday and now today it won't work. I've been working with Gerald to fix it but no resolution all day. And I've uninstalled and reinstalled 4 times now.
Thanks, Devon. I can see that Gerald has escalated your case so that one of our senior technical support engineers can take a look and work with you directly. You should be hearing from someone soon and I'll share this message with them as well.
I'm having this same issue. Did this ever get resolved?
Hello Jimmie!
It looks like this happens when Peek loses read/write access to the Peek folder in your Documents directory. This inadvertently prevents Peek from launching.
Have you checked this setting? If that doesn't work, don't hesitate to reach out to us in a support case so that we can troubleshoot with you directly.
This post was removed by the author
I have this same problem. How do I check if Peek has lost access o the Peek folder in my documents directory?
Hi Johnny,
I've shared your concern in the support case you're working on with Mick in case the repair does not get you up and running.
Thank you for working with them directly.
I have the same issue Peek 360 is not running or at lease loading, I don´t know how to check that Peek folder. I follow all the instructions to try that Peek 360 works but nothing.... I opened a support Case # 03007534 past week but at this moment I don´t receive any contact from support. Please your help due I have committed to release some deliverables this week
Hi guys, I am facing a similar issue.
When Peek was functional till yesterday.
Although Peek is installed and the icon is in the system tray nothing happens when either is clicked. With the icon it doesn't even show an option to Quit when it's right clicked on.
Numerous attempts have been made to uninstall and then reinstall without any success. I even tried rolling back to an earlier version, that hasn't solved the issue
I use a Macbook pro with parallels for windows.
Any help would be appreciated as I am on tight schedule and cant afford a tool issue
I'm so sorry for the delayed response, Alicia! I spotted your case and see that it has been assigned; we will be in touch via email shortly!
Raminder - I'm sorry you've run into this trouble as well! I've opened a support case on your behalf, and one of my teammates will reach out shortly with the next step!
In the meantime, here are additional steps to take if Peek 360 is malfunctioning.
Is there fix for this issue? We are experiencing the same problem (Peek 360 not opening but icon in task area).
Same here - no sign of if it's even recording after choosing a window to record - not even a visual indicator of the area being recorded.
Hi Jennifer and ELMRTeam,
I'm sorry you're both having trouble with Peek 360 - as it's one of my favorite tools! I took a look at the earlier cases filed with our Support team mentioned in this discussion and there were two possibilities you may want to look into:
1. The Peek 360 software was blocked by internal security policies as it records access to record your screen and/or audio. The individuals' IT team was able to resolve this.
2. In one scenario, we determined that Peek lost read/write access to the Peek folder in the Documents directory. This inadvertently prevents Peek from launching.
In both cases, working with your IT folks is the next best step. If you need us to help gather more information before you connect with them, our Support team is standing by to help!
This post was removed by the author
Peek doesn't work for me at all either. I've worked with my IT, we can't finger out why it won't work, I have the correct access. Once apon a time it did work... but now I don't get the popup screen to select which window I want to capture... it's very frustrating.
Hi, Genevieve.
Thank you for opening a support case with our engineers!
Our team will be in touch soon via e-mail.
Well, I have the same issue time ago and after several type to solutions, but finally worked when I removed the "Peek" folder an I created it again. Be careful to back up the files that are in the folder before to remove it if you don´t want to lose contents of this folder. When you remove the folder, you need to recreate it with exactly the same name "Peek" respecting capitals and minuscules, that's how I did it. Restart the computer and you're done... I hope this procedure also works for you
It took a while to get back to this because I needed a quite time at work to allow support to take over my machine but it got resolved and thought that I should share what the problem/solution was. The issue was a conflict between my two monitors. By switch which one was the main monitor and adjusting the resolution this solved this issue for me. Hope this is helpful for others :)
Hi Genevieve,
I'm glad this issue was resolved! Thank you for updating the thread with the solution. I'm sure it will help others in the community who might experience this.
Help! I need Peek today for an overdue assignment. I read the threads and deleted the app. Now how can I reload it? Peek couldn't read my audio (problem on its end) and I need to record now. Please assist. First, how to reload?
Hi Deborah,
Thanks so much for reaching out! Sorry to hear you're running into audio issues with Peek 360. Happy to help!
I see that you've opened a support case with us. Great call! One of our talented Support Engineers will be in touch shortly via email. Thank you for your patience.
In the meantime, I'd like to share this article to assist with troubleshooting:
(This article includes support articles, system requirements, and links to assist with downloading Peek 360 to your computer.)
If you have any other questions, please let us know!
Please have someone call me asap. I got the program to run but it didn’t record audio.
Sent from my iPhone