I am trying to record a video in Peek, and the window never frames correctly. No matter how I move the frame before recording, the video only captures a corner of my screen.
I'm using Windows 10 and use two monitors alongside my laptop and regardless of where I try to capture from (any of the aforementioned displays) the capture is ALWAYS off-center.
I've tried adjusting the capture window but nothing works.
I am unable to provide a video URL due to security measures in my workplace. Attaching a video file herein...hope it works. If not, is there another way to provide the video for review?
Also, I have uninstalled and reinstalled Peek 360 numerous times, verified that Microsoft .NET Framework is enabled...among other troubleshooting issues/fixes. without success.
Respectfully,
Nancy Khomenko Technology Training and Documentation Specialist @ Eden Housing, Inc.
Thank you for sharing the screen recording of what you're experiencing!
Since you've attempted a few troubleshooting steps already, I'd like to connect you with one of our support engineers. I opened a case on your behalf, so you should hear from our team soon via e-mail.
I'm also having the same problem with screen recording. Using an i7 PC laptop and a one additional monitor. It works when I unplug my monitor, but is there a way to keep my monitor plugged in so I don't have to print scripts evetime I need to record a software demo.
I'm not aware of a specific issue with an i7 PC laptop when it comes to recording using Peek 360. Our Support Engineers are best suited to troubleshoot this with you. You can reach them by submitting a support case.
I see that David unplugged the external monitor, and that did the trick. Have you tried this?
Also, is this happening with Peek 360 and Storyline 360 on your end? If so, we'll need our Support Engineers to step in. You can reach their team directly in a support case.
7 Replies
Hi, Faith, and welcome to E-Learning Heroes! ✨
Thank you for reaching out, and I'm sorry to hear you're having framing issues with Peek 360.
Would you mind sharing some additional information about your current setup so we can help you troubleshoot?
Greetings,
I am experiencing the same issue as stated above.
I'm using Windows 10 and use two monitors alongside my laptop and regardless of where I try to capture from (any of the aforementioned displays) the capture is ALWAYS off-center.
I've tried adjusting the capture window but nothing works.
I am unable to provide a video URL due to security measures in my workplace. Attaching a video file herein...hope it works. If not, is there another way to provide the video for review?
Also, I have uninstalled and reinstalled Peek 360 numerous times, verified that Microsoft .NET Framework is enabled...among other troubleshooting issues/fixes. without success.
Respectfully,
Nancy Khomenko
Technology Training and Documentation Specialist @ Eden Housing, Inc.
Hi, Nancy.
Thank you for sharing the screen recording of what you're experiencing!
Since you've attempted a few troubleshooting steps already, I'd like to connect you with one of our support engineers. I opened a case on your behalf, so you should hear from our team soon via e-mail.
I'm also having the same problem with screen recording. Using an i7 PC laptop and a one additional monitor. It works when I unplug my monitor, but is there a way to keep my monitor plugged in so I don't have to print scripts evetime I need to record a software demo.
Hello David!
I'm not aware of a specific issue with an i7 PC laptop when it comes to recording using Peek 360. Our Support Engineers are best suited to troubleshoot this with you. You can reach them by submitting a support case.
Hello
I'm having the same issue using Storyline 360. I'm working from a HP laptop connected to HP hub with an additional monitor.
Regards
Frankie
Hi Frankie!
I see that David unplugged the external monitor, and that did the trick. Have you tried this?
Also, is this happening with Peek 360 and Storyline 360 on your end? If so, we'll need our Support Engineers to step in. You can reach their team directly in a support case.