Peek 360 can not record video correctly after updating Nov 15, 2019 By Jack Ding Hi Articulate 360 Team, The other day I noticed that Peek 360 can not record video correctly after updating, or when recording Mouse can not move.
Ren Gomez Staff over 4 years ago11/15/19 at 6:11 pm (UTC) Hi Jack, Sorry to hear you're running into this issue! A couple of questions to dig a little deeper: Were you using Peek 360 for Windows or Mac? Did you try to record over a Chrome browser window? Looking forward to hearing back!
Jack Ding Author Ren Gomez over 4 years ago11/18/19 at 7:12 am (UTC) Hi Ren, Thanks for your feedback, now it is on Windows again with Chrome.
Vincent Scoma Jack Ding over 4 years ago11/18/19 at 7:36 pm (UTC) Hi Jack, Thank you for confirming those details! When trying to record your screencast in Chrome, are you unable to scroll or interact with the web page?
3 Replies
Hi Jack,
Sorry to hear you're running into this issue! A couple of questions to dig a little deeper:
Looking forward to hearing back!
Hi Ren,
Thanks for your feedback, now it is on Windows again with Chrome.
Hi Jack,
Thank you for confirming those details!
When trying to record your screencast in Chrome, are you unable to scroll or interact with the web page?
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