Quizmaker not registering results in IE9

Hi Andreas & welcome to Heroes,

If you have published your presentation and find that the Exit tool does not function, please refer to the following Knowledge Base article, which outlines possible solutions for this issue: 

Presenter '09: 

http://www.articulate.com/support/presenter09/kb/?p=317 

Presnter 5 and earlier: 

http://www.articulate.com/support/kb/002517.php

Well my LMS doesn't have that exact UI but yes the course is flagged as started but not finished/completed.

Thanks for your response however those links it did not help me unfortunately. I tried both ALWAYS_CLOSE and ALWAYS_CLOSE_TOP but it didn't make any difference.

The problem isn't that I can't exit the quiz or close the window or frame, but the fact that the SCORM data isn't submitted to my LMS until I successfully click Finish. To clarify,  this works just fine for all browsers except IE9 so it's not an LMS issue.

Any other ideas? Is the Finish button in Quizmaker exactly the same as the Exit button in Presenter or is there any other difference?

Hi Andreas,

What LMS are you using?

We have developed our own LMS so it's not an off the shelf product. The SCORM content is shown in a shadowbox frame (http://www.shadowbox-js.com/index.html) and for all browsers except IE9, when you click Finish on a Quizmaker quiz, you get redirected to the default "goodbye.html" and that's also when the data is submitted to the LMS.

Since IE9 refuses to close the Results page and move on to "goodbye.html" the SCORM data also never gets registered.

Hi Andreas. You may want to hire a 3rd party LMS consultant who can take a look at your LMS implementation and how it is working with IE9. Here's someone I highly recommend:

http://scorm.com/

You can even troubleshoot your content in their SCORM Cloud product for free:

http://scorm.com/scorm-solved/scorm-cloud/

Well, if the problem requires changes to the actual LMS it's not an option since we're in the process of replacing it already.

I was hoping someone else had experience with similar IE9 problems and perhaps I could make some adjustments to the actual SCORM packages rather than the LMS itself. If that's not a working solution I'll just accept that it's currently not compatible with IE9 and we'll use other browsers until we're done replacing the LMS.

Thanks for the help and if anyone have a workaround afterall please let me know.

Hi Andreas,

One solution might be to put the following in the quiz.html or the index_lms.html file:

http://snipt.net/blackdynamo/forcing-ie9-to-compatibility-mode

I'm not sure if it'll bypass the compatibility issue of your LMS with IE9, but it's worth a try.

I have the same problem, every time I publish my quiz and use it in IE9  when the end user submits the quiz via email I get a pop stating "this form is being submitted using e-mail.... blah blah" and the results do not show up in the email? Is this an IE9 issue is there a workaround Andreas I would like to know what you came up with. 

Hi Freddy,

If you are having difficulty emailing results, please refer to the following article for your version of Quizmaker: 

Quizmaker '09: 

http://www.articulate.com/support/quizmaker09/kb/?p=181 

Quizmaker 2 

http://www.articulate.com/support/kb/000567.php 

Some of our customers are successfully sending Quizmaker results via PHP, but this is not a method supported by us. You can learn more here: 

Quizmaker '09: 

http://www.articulate.com/forums/articulate-quizmaker/8169-articulate-09-email-results-tutorial-php.html 

Quizmaker 2: 

http://www.articulate.com/forums/articulate-quizmaker/3987-email-results-tutorial-php.html

Thanks Brian for your hep, 

but nothing works still in IE9 the results are not being displayed and I am using an Outlook Client and still nothing. I even downloaded the upgrade to fix apostrophes and nothing. 

I am not a php programmer and I don't have anyone on staff who is (bummer) any other suggestions? I even thought of having the results shown to the user and printed up and copy that print out to the email, but it doesn't print the results I need just completion.

Any Suggestions?  

Hi Freddy,

With increasing browser security, it's difficult to ensure that the email results function works on every machine.  The mailto function relies heavily on the client's environment.

If printing results will be enough for you, did you enable the print results function in Quizmaker?

See the "Allow user to print results" section in the link below:

http://www.articulate.com/support/quizmaker09/?p=100

If you already have that feature enabled and you're just not seeing the answer data, it sounds like you may just need to enable the review quiz feature:

http://www.articulate.com/support/quizmaker09/kb/?p=317

No luck still,

I am trying to use the survey function where it is not a pass or a fail but just feedback from the end user. Right now I don't see anything on the print out option. I may have to back track on somethings but will I be able to see the users responses if I do print out results if it is setup for survey in quiz maker?

Hi Freddy,

Are you using the latest updates of the Articulate software?  Also, are you viewing the content locally or online?  You should view it online so that you don't have to worry about browser security giving you problems.

Oh ok Brian, I think I can be satisfied with the print function for the quiz results. It actually looks better printed than emailed which brings me to my next question. Is there any resources on how to save the print for pdfs to be emailed as the table format? Or is there a way to have the output to be saved as a downloadable file in the table format. As you can see I am trying to do the less backend coding as possible and keep with the simplicity of the product. 

Also because this is just a survey I don't need a lot of the results that are given  like the correct answer, results, or points awarded. I just need the student question and the answer is that something else that needs to be deleted from the results.html file? 

If nothing else I can have my users save this a a .txt file and email it to me via a attachment... 

Hi Freddy,

You can add a Save to PDF button by using the method in the link below:

http://www.web2pdfconvert.com/pdf-button.aspx#cid7

You'll need to add that script to the report.html file of your published output.  I'll record a screencast soon on this as well. 

Ok sounds good, I will give it a shot! but Right On Brian! I really appreciate your help and your willingness to help me with this project, I really enjoy using Articulate so it only makes sense to try every avenue I can to utilize all of its functionality.

I have IE8 and still can not get the course results transferred to the LMS. Can anyone out there offer some suggestions if you use HealthStream as your LMS? I am not an IT expert, but having been learning more than I probably need to know to try to remedy this problem, with no results.

Elaine are you trying to get your course results to the LMS  or from an articulate module?

I am trying to get the course results from a zipped Articulate file that I downloaded into Helaht Stream. The course content works well, but the results do not transfer to the transcript and people either get a message that they failed when they didn't or it is reported that the course is in progress even though they finished it and passed.

I have kind of the same problem here. In IE9, my Quizmaker quizzes get stuck on "Finish" button, whether it was a success or a failure.

Everything was working fine in IE8, as well as in other browsers (Chrome 14.0, Firefox 7.0), as of today.

Anybody have some workarounds to suggest ?

Thanks !

UPDATE : The expected result was a redirection to another page, within the same URL. e.g. quiz.php => quiz_result.php?result=1

UPDATE 2 : Adding this to the page header did the trick : <meta http-equiv="X-UA-Compatible" content="IE=8" />, but it seems to me like a string waiting to snap... Any other ideas ?

Hey guys I've got a solution for everyone here. This problem with IE9 was driving us absolutely mad for months and we finally found out the problem. Participants would do courses finish but no results showed - we were getting dozens of angry and frustrated calls each day.

We use Moodle as our LMS but the LMS is not where the problem is - it's got to do with IE9 and compatibility mode. You need to be in compatibility mode (little broken page bar should be blue as opposed to grey).

If you log onto alertforce.com.au/training and download the .pdf it's all there explaining the steps to enable scoring.

Hope this helps some people out.

we've tried to fix that directly in Moodle but unfortunately it needs to be done in each theme - the X-UA compatible stuff has to be the very first entry in and unfortunately there's no easy way to inject that line in the without modifying each theme being used - little bit more background here:

http://tracker.moodle.org/browse/MDL-29213

hoping that when http://tracker.moodle.org/browse/MDL-30039 is resolved we might be able to control it a bit better - but I expect all 3rd party developed themes will need some form of patch applied as well.

I should also add that we are using 1.9.13 - we haven't updated to version 2 as it does not currently support automated pdf certificates which are vital for our business.

Compatability mode with IE9 enables scoring at least in our version of Moodle.