360 review compatibility issues
Aug 11, 2017
I'm having a problem in 360 review, which is being exacerbated by a previous problem I've had since using it for the first time.
Chronologically, my first issue is that I cannot open a 360 review page in IE at all; nothing shows up in the page, so I have to use Chrome instead. Note: I am currently using IE 11.
Now, the issue that I'm currently having is a little more complicated. I have a link to a video on a server that's in .wmv format. Instead of opening in my Windows Media Player, it's downloading. I've used .mp4 files before, & they work as I expect (by opening in WMP). I had a colleague try using her IE browser & when she clicks on the link in 360 Review, it opens in WMP, as I expect it to.
So essentially I have two problems, but solving either one - being able to use IE, or convincing Chrome to open the .wmv files, instead of downloading them - would be very helpful & would minimize the impact of the other. Insight would be appreciated.
6 Replies
Hi Nate
I googled and found this info about Chrome and WMV - not sure if it's a workaround for you.
I'm not sure yet if this will help, but I'll look into it. Thanks for the suggestion, Wendy.
Unfortunately, this did not solve my problem; the instructions were either not straight-forward or they were unclear to me in terms of their intended result. Additionally, I'm hoping for a solution that can be broadly applied to anybody who may be part of my review, without a lot of additional steps, if necessary. (The less work involved in reviewing a course we create, the less push-back we get from our Subject Matter Experts, & the more immediate their responses).
Again, thanks just the same for the suggestion. It was certainly worth a try.
So the IE Tab extension for Chrome didn't work - that's a shame.
I won't swear it doesn't work, but I will state that figuring it out, for me personally, was becoming too time-consuming.
Sorry you're running into this, Nate! Articulate Review should work correctly on Internet Explorer 11, so I'm going to connect you with our Support Engineers on this. They'll work with you one-on-one to nail down why this is happening. Keep an eye out for an email from Support@Articulate.com!
This discussion is closed. You can start a new discussion or contact Articulate Support.