Articulate review - Storyline 360 versions and previous comments
Mar 03, 2017
I have sent a Storyline 360 file for review using Articulate Review. At this stage I'm having my SME review and she has provided me with feedback/changes which I'm in the process of making. I've also noted that, given there will be 2 other people reviewing the revised version, she has made notes to those other reviewers even though they haven't been included on the initial review.
My question is, when I have made all of the changes and publish the revised version to Articulate Review, can those original comments be seen when I send the new link to additional reviewers? Or are they only seen with the previous review. If this is the case, are there any suggestions how I can make sure they see those comments addressed to them? For example, before sending the link should I go in to those slides and copy and paste the comment in? Is that even possible?
Thanks for your help! Still trying to get used to using Articulate Review!
14 Replies
Hi there Jan!
Great question! The comments that were added in Review for Version 1 of your course will still be visible once you upload Version 2. You can also export the comments to Excel or PDF before uploading Version 2, if you'd like to keep a hard copy for your records. I hope this helps!
How can you mark them resolved? In other words, when I replay to a comment, I say fixed; however, the status doesn't show in the hard copy. Is this a manual task; i.e. once it is exported to CV--resolved column. We had to say yes or no?
Hi LaShaunda!
I created a quick tutorial just for you to walk you through how to resolve a comment and how it will appear in the Excel spreadsheet.
Have a look, and let me know if that answers your questions!
Hi Alyssa,
Thank you for the tutorial, it helped. But I was wondering, is there a way that resolved comments would show up when exporting comments to a PDF? Or would I have to unresolve the comment, then re-export?
Thanks,
Brian
Hey, Brian!
Great question, and you're exactly correct. Resolved comments will not appear on the PDF export. You'll need to unresolve the comment first, then export the PDF.
Let me know if you have other questions!
That's a real pain. Can't we export resolved comments to allow SMEs to review them?
Hi Martin,
Happy to help clarify! You can export resolved comments; you'll just need to ensure the option to Show Resolved Comments is selected under the Feedback tab in your Review 360 course.
Once your export to PDF, you should see the resolved comments along with any unresolved comments. Here's an example PDF:
Hi Ren,
This is exactly what I tried. I had 90 comments and most are resolved. I clicked to show resolved comments, but any time I export them to csv or PDF, it only exports the unresolved ones (about 10 of them). It's pretty dumb how this works actually.
Hi Martin,
I am sorry to hear that didn't help! After enabling Show Resolved Comments, your exports should be including the resolved comments on the report. Here is another example of my export PDF after enabling show resolved comments:
Since you do not see resolved comments on your exports, I would like our Support Engineers to help take a closer look. Please be on the lookout for an email from our team!
Hi,
Has there been an update to articulate review in the way comments and versions work?
I have just published a new version of an item and wanted to add my own comments alongside the comments originally left by the SME. Those comments are now only showing on the older version and can no longer be resolved or responded to.
Hi totrain developer!
You should see all of the comments from the previous version listed on the current version. You can only resolve and comment back on the current version.
Can you try resolving or commenting back on the current version?
Hi Lauren,
I thought that was the case but when I published a new version the previous comments were no longer visible. I actually had to go through and copy and paste all of the comments over so everyone could finish the initial review.
Comments can be responded to and resolved on the current version.
Louise.
I had this exact same issue and worked with Articulate support to see what happened to previous comments. Here's the summary of what could be happening.
If you have comments on a section and then remove that section or change the course structure in any way, the previous comments will disappear in the new version of your module in Review. There's no way to get the comments back unless you select a previous version of the module in Review.
Hopefully that helps. It's a real pain in the butt since reviews are supposed to be about moving things around based on team input, but this ends up breaking comments in Review.
Hi Martin!
Thank you for the response. The course structure hasn't changed dramatically maybe the addition of new rows of images etc (the course was built in rise). I have just published version 3 and the last unresolved comment from version 2 has shown but the comments from version 1 are still nowhere to be seen! Very odd.
This discussion is closed. You can start a new discussion or contact Articulate Support.