I haven't been able to publish to Review from Storyline 360 for a week and a half now and I was finally able to ask our office tech team to reinstall the software for me today. I was able to publish after Storyline was reinstalled. I rebooted right after and now it isn't working again! Has anyone had this issue before?
If this doesn't work, let's enlist help from our Support Engineers! You can connect with them by using this link. They'll take a look at the snag and share their findings.
Hi Lauren, thanks for the tip. Unfortunately, clearing the cache didn't work for me. Is there a manual way to set the proxy address and port for Articulate 360? The desktop app only shows username and password fields but I'm looking for a way to set a specific address and port as this problem seems to be a proxy issue.
3 Replies
Hi Nicole!
I'm sorry to hear that! We'll make sure you're up and running shortly.
Usually, clearing your cache does the trick! Here are the steps.
If this doesn't work, let's enlist help from our Support Engineers! You can connect with them by using this link. They'll take a look at the snag and share their findings.
Hi Lauren, thanks for the tip. Unfortunately, clearing the cache didn't work for me. Is there a manual way to set the proxy address and port for Articulate 360? The desktop app only shows username and password fields but I'm looking for a way to set a specific address and port as this problem seems to be a proxy issue.
So sorry for the trouble, Nicole. I responded to your other post — let's continue there!
This discussion is closed. You can start a new discussion or contact Articulate Support.