Course not displaying in Review 360 - It contains web objects
Sep 20, 2019
Hi - I've published a course on to review 360. I'm getting this message on the portal. It never goes away
'This item is still processing and will be shown here automatically when ready.'
This course has 4 web objects on 1 slide within the course - each web object on a different layer.
If I publish another part of the course - e.g. a single slide that does not have web objects. This works successfully on Review 360.
I suspect the presence of the web objects is stopping this from working on Review 360 - the question is - how to make it work?
The web objects are created and published locally - they are not links to external sites or movies etc.
When the complete course is published locally (not in Review 360), everything works. The published output folder, expectedly - contains a subfolder: ...\story_content\webObjects. All the web objects are in there so that looks correct.
So...what to do to be able to get this working in Review 360. Do we have to publish the web objects off to a separate server somewhere out on the net and then embed the URL's for those locations back into the storyline project to make it work on the review portal. Or is there some much simpler and faster way to get this working.
Appreciate any hints.
Regards
9 Replies
Good morning, Peter!
Thanks so much for walking us through what's happening, and I'm very sorry for the trouble.
I see the same message after adding a local Web Object to a sample Storyline 360 slide and then publishing it to Review 360.
Our team documented this as a potential bug, and are investigating its cause. As soon as we know more, we'll share the news here!
For now, would it work for you to host the Web Objects online?
Hello Katie - I suspected this might be the response while also hoping that it wouldn't be :-)
I can host these web objects in another online location for now and just try to make the best situation from the time/cost penalty required to cover for this issue.
Thanks for responding though. Appreciated.
Regards
Hi
I am facing the same problem as I am not able to view web objects when published in Review 360 whereas When I try web publish option it works correctly.
Any help would be appreciated.
Hello there, Karan!
I haven't come across this bug on the latest version of Review 360 as of yet, but I'm happy to explore further!
Hi Karen,
I recently published a course with a web object, and it works for me with no problem. I republished it again this morning, just to be sure, and it is still working and plays fine in Review 360.
I recommend that you:
Dave
Hi Katie,
Thank you for your reply.
This might be an issue since I am using the January 2020 version of the storyline and updated version of Desktop.
Will update to march or July version and check if I am still facing any issues.
Hi Dave,
1) Make sure that you are using the latest version of StoryLine
Need to try this, as I am using January version
2) Make sure that your WebObject plays without errors. If there are errors in the WebObject, it may play in one environment, but not another.
WebObject is working properly as I tried running the html file directly on the browser it is working. I even tried web publish option to make sure that all is working and the WebObject was working fine after web publish on both local and online servers.
Hey there, Karan!
I appreciate you circling back, and a great call to test the Web Object on its own.
Keep us posted on whether updating your tools helps!
Hi Karen,
If it still doesn't work after your update (or even before) you might try opening the debug tools in the browser, and check the console to see if any errors are displaying.
If all else fails, if you could post a test project with your web object, someone here can take a look at it for you.
Dave
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