Getting error message, "Sorry the file you selected is not a supported file type." when I try to upload a zip file to 360

Jul 19, 2023

I am following the instructions to manually upload a file to 360 - publish locally for manual upload

SL published the course and creates the zip file but when I try to upload it, I get the error message. Anyone else experiencing this?

1 Reply

Kelly Auner
Staff

9 months ago07/20/23 at 7:04 pm (UTC)

Hi Articulate 10, and thanks for reaching out!

I'm sorry you've hit this snag and I'm happy to help troubleshoot!

When you published your .zip file, did you choose the option to Publish locally for manual upload?

The publish locally for manual upload setting in Storyline 360

Another thing to check is that the published project does not exceed 5 GB.

Take a look at the step-by-step instructions here, and if you're still having trouble uploading to Review 360 with those instructions, I recommend opening a support case with our engineers. It may be helpful to share your file with our team, and we'll be sure to delete it from our systems once troubleshooting is complete!