I get an error message every time I try to upload an SL file. My understanding was, when I click publish in Storyline, it should automatically be uploaded to Review. When I view the project it opens on its own webpage with its own URL, but when I go to Review the project has not automatically uploaded, as it says it will in the video. I click "To add items, publish from any Articulate 360 app or upload video", three dots appear followed by an error message "There was an error processing your file:"; there isn't a thumbnail and I've tried this process multiple times.
Does anyone know of a workaround? I already submitted a case to Articulate but thought I might get a faster answer on the forum. Any info is helpful!
After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.
Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.
7 Replies
Hey Sarah!
I took a peek into your case, and I see Rowie sent you a list of tips and troubleshooting steps. Let us know if those steps are helpful for you!
Hi Alyssa, I have the same problem! I uploaded several courses - no problem - but now Review won't upload my Storyline course.
I see the following:
There was an error processing your file:
MedRek3_2018_1a.story
CancelRetry
I tried in Chrome and Explorer
I had the same issues as well. I’ve uploaded course into review in the past and it was not problem but I keep getting the same message that you got.
Hi Tineke,
I responded here to your other post, so please confirm that you're using the same Articulate ID and I'd also want to make sure you've worked with your IT team to enabled the network endpoints and ports listed here.
Hi Alice,
I saw you also reached out to our Support team, and someone will be in touch soon to check in on your account and courses.
After spending an hour and a half troubleshooting and trying every solution I could find in these discussion threads, I finally found a solution. Since the problem is with the internet connection, I unplugged my router and modem, waited a minute and plugged them back in - FINALLY, Articulate was able to Publish again! Hope it's helpful for others.
Note: If you're working somewhere that you don't have access to the modem and router, try publishing from home or a coffee shop.
Thanks for popping in to share your experience and solution, Peter.
For anyone following along, we are currently experiencing some degraded performance including Review 360.
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