Is anyone else finding that users reviewing courses using Android phones aren't able to interact with drag and drop interactions? I had a reviewer tell me that she got stuck in a module and when I went to test for this found I could progress through the course without issue, but that the drag to the correct box interaction I'd setup as an activity in Rise wasn't working.
Anyone else having issues with Review being used on mobile devices?
Are you referring to the Rise Sorting activity? You mentioned that the interaction wasn't working on an Android device--can you tell me more about how it wasn't working? Is it completely frozen or stuck?
The issue is that it is completely frozen, or at least it appears to be so as the cards do not react to being touched at all. This only happens in Review and works on the phone if I access the same course through Rise.
Ok, Lionel. Thanks so much for confirming that. We want to help you get this sorted out as soon as possible, so I'm going to connect you with our Support Engineers. They're going to reach out to you via email soon. Stand by!
Thanks Alyssa. It only seems to happen in Review so not a crisis, just an annoyance for our remote Subject Matter Experts when they use their phones to provide feedback. Will see what Support can do :)
6 Replies
Hi Lionel, thanks for reaching out!
Are you referring to the Rise Sorting activity? You mentioned that the interaction wasn't working on an Android device--can you tell me more about how it wasn't working? Is it completely frozen or stuck?
Here is a link to a Sorting Activity in Articulate Review. Could you test that link on your Android device and let me know what you see?
Hi Alyssa, appreciate your comments.
The issue is that it is completely frozen, or at least it appears to be so as the cards do not react to being touched at all. This only happens in Review and works on the phone if I access the same course through Rise.
Hope that clarifies the issue I've experienced.
Cheers
Lionel
Hi Lionel,
To make sure I'm understanding correctly, is the interaction completely frozen when you test my sample link here?
Hi Alyssa,
Yes, that is correct. Nothing happens when I try to drag the box, no response at all. It does appear frozen.
Regards
[1516143702494
Ok, Lionel. Thanks so much for confirming that. We want to help you get this sorted out as soon as possible, so I'm going to connect you with our Support Engineers. They're going to reach out to you via email soon. Stand by!
Thanks Alyssa. It only seems to happen in Review so not a crisis, just an annoyance for our remote Subject Matter Experts when they use their phones to provide feedback. Will see what Support can do :)
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