Issues with courses crashing in review

Jul 21, 2022

I have a very large course and it kept crashing, so i pulled a section out and published that section.

There is nothing on the slide it freezes at but an image a shape that acts as a hotspot, a caption and next / prev buttons but it freezes.

the next slide has a trigger that restarts it when time line reaches the end to replicate a gif. Could that be the reason?

thanks

Michelle

1 Reply

Luciana Piazza
Staff

almost 2 years ago07/22/22 at 4:34 pm (UTC)

Hi Michelle,

So sorry to hear you are having issues with your course crashing. I understand how frustrating that can be.

I have a few additional questions to better assist you:

Are you using the most recent version of Storyline 360?
Have you tried restarting the Articulate 360 Application?
Have you been saving your .story file locally to your computer?

We'd love to take a look at your file and see if we can replicate this on our end. You can share your .story file in this thread or privately in a support case. Whatever you are most comfortable with.