I finished making a project in Storyline and published it to Review 360. The option to view it in Review 360 is there and I'm able to view it, however if I click back into my dashboard it is nowhere to be found. If I copy and paste the URL I can access it though...but it will not appear in my dashboard
I've tried logging out and back in so any suggestions will be appreciated
Since Review 360 projects are tied to a user's account, please try logging out of both the Articulate 360 website (https://360.articulate.com/), and the Articulate 360 Desktop App and then signing back in again to see if this helps. You can also try clearing your browser's cache. If the issue persists, do the following:
Reach out to your IT staff and ask them to add Articulate's endpoints to your network configuration
If adding the endpoints doesn't work, open a support case so we can take a closer look at what's happening.
Thanks for letting us know what you're experiencing! Please give my colleague Jose's workaround a try and let us know your findings. We're happy to help!
5 Replies
Hi Jeremy,
Thanks for reaching out!
Since Review 360 projects are tied to a user's account, please try logging out of both the Articulate 360 website (https://360.articulate.com/), and the Articulate 360 Desktop App and then signing back in again to see if this helps. You can also try clearing your browser's cache. If the issue persists, do the following:
Let me know how it goes!
Having this same issue. I will try these steps.
Hi Digitally Designed!
Thanks for letting us know what you're experiencing! Please give my colleague Jose's workaround a try and let us know your findings. We're happy to help!
Have a great start to 2024! 🎉
Thanks for your reply. I installed an update and it started working. Happy new year!
Great news, thanks for the update! 🎉 Happy New Year, Digitally Designed.
Feel free to reach out in the community in the future with any questions or discoveries you come across!
Happy authoring! 👋