Thanks for reaching out and I'm sorry to hear you're experiencing an issue with publishing to Review 360. There are no known outages currently, and I'm not experiencing any delay after publishing a test course.
I'm happy to help narrow down the issue and have a few clarifying questions to help me better understand what's going on!
If you're still running into trouble, it would be helpful to test your file. You can upload it here or share it privately in a support case if you prefer! Our team will delete it from our systems once troubleshooting is complete.
I'm having the same or similar issue. I'm unable to publish to Review. I've filed two support cases, one today, and both times I just received an out-of-office message from Support that they'll be back on Monday (today).
I had a similar issue. When I published the SL course and changed the video setting from adaptive to static I was then able to publish to my RISE block. Good luck!
Sorry to hear you've also run into trouble when publishing to Review 360!
I noticed you've already opened a support case. Smart move! You're in great hands working with our support engineers and should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
8 Replies
Hi, Nelly!
Thanks for reaching out and I'm sorry to hear you're experiencing an issue with publishing to Review 360. There are no known outages currently, and I'm not experiencing any delay after publishing a test course.
I'm happy to help narrow down the issue and have a few clarifying questions to help me better understand what's going on!
If you're still running into trouble, it would be helpful to test your file. You can upload it here or share it privately in a support case if you prefer! Our team will delete it from our systems once troubleshooting is complete.
I'm having the same or similar issue. I'm unable to publish to Review. I've filed two support cases, one today, and both times I just received an out-of-office message from Support that they'll be back on Monday (today).
Hello Agnieszka! Just letting you know that I also replied to you here. Thank you!
I'm looking forward to the solution to this issue. I too have been having a similar problem.
Hi Melanie,
Thanks for reaching out! I'm glad to share that Agnieszka's case has been solved by duplicating their Rise 360 course.
Let me know if that solution will also work for you. We'll be more than happy to assist further!
I am also having this issue... I also tried manually uploading the file, but it says the file is not supported.
I had a similar issue. When I published the SL course and changed the video setting from adaptive to static I was then able to publish to my RISE block. Good luck!
Hi Jennifer!
Sorry to hear you've also run into trouble when publishing to Review 360!
I noticed you've already opened a support case. Smart move! You're in great hands working with our support engineers and should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.