Review 360 & Chrome issue?

Hi all,

I hope this is the right place to ask - yesterday my published courses stopped displaying correctly when using Chrome to view.

Some examples are:

  • Buttons and other items not visible yet still clickable (if you know where they are)
  • Items/layers disappearing after a few seconds
  • Layers appearing on screen out of order i.e. a round edged rectangle that should be behind something else is now on top

All projects display correctly in review mode and on other browsers such as Firefox and Edge (albeit with the usual lag on Edge).

When published to our LMS as a SCORM package and viewed in Chrome, the same issues are present.

 

Can anyone help?

 

Thanks

 

11 Replies
Alyssa Gomez

Hi Kristy,

Thanks for letting us know you've already tried installing the latest update. That update should have fixed the issue you're seeing, so I'm curious to look closer at your file.

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Chris Basson

Hi I also republished the content under two different player settings. When you publish locally with the player settings on 'Lock player to optimal size' it seems that the course works fine in chrome but if I publish it with the player on 'Scale player to fill the browser window' the menu that I use isn't performing as it should. Please see the attached video.