Review 360 not publishing some of the storyline projects

May 19, 2022

Hello,

For the past week I have been experiencing problems with publishing projects to review 360. Initially, I was getting an error for a very long video that included voiceovers.

Yesterday I experienced the same issue with a project that had text to speech and was not as long as the previous one.

All other project I was able to upload without a problem.

Incident status shows not incidents for 5/18/2022 but I did reported an incident yesterday and today.

Error Message

3 Replies

Andrea Koehntop
Staff

almost 2 years ago05/19/22 at 7:47 pm (UTC)

Mi Miguel, and welcome to the E-Learning Heroes community! ✨

It looks like you are working in a case with our support engineer Eric, so you are in good hands! Should you need additional assistance though, feel free to reply in the case.

James Washington

almost 2 years ago06/16/22 at 5:11 pm (UTC)

I'm having an issue with publishing my Storyline project in Review 360; the option isn't even showing in my publishing interface, is there a shutdown notice I missed? See attachment.

Review360_pub_option.png

Kelly Auner
Staff

almost 2 years ago06/21/22 at 8:07 pm (UTC)

Hi James,

Welcome to the E-Learning Heroes community!

I'm sorry to hear that you are having an issue when trying to publish your Storyline project to Review 360. I'd like to ask you a few clarifying questions to help me troubleshoot.

Is this happening with one specific file? Have you tried importing the slides into a new Storyline file?
Have you repaired Storyline? This usually fixes the issue if it is not working as expected. You can find the steps, here!

I hope this helps! Please let me know if you need additional assistance on this. If you're comfortable sharing your file, we'll be happy to take a look at it here, or privately in a support case. We will delete it from our systems when troubleshooting is complete.