Forum Discussion
Review 360 requiring Articulate account holders to sign in to leave feedback
I have a Rise course being reviewed by several people on Review 360 and it is set to allow comments without an ID and to not require email to comment. Some of my reviewers had Articulate accounts for eLearning Heroes or support in the past but are no longer actively using the accounts. They are not 360 subscribers. Review is requiring them to sign in before they can leave comments. It is not ideal since most have not used their IDs in a long time and must reset their password before they can complete their review. With tight timelines, and busy schedules, this is causing abrasion and confusion with my project team. Is this an expected behavior? Can this be turned off so anyone can comment without signing in?
We have a related problem - with people who have never had an articulate login.
All over the world we have had users accessing courses on review360 using a URL with no problem. As of yesterday however our Singapore SMEs are finding the URL is NOT taking them to the course in review360 but directly to a login screen... however when I use the same URL it takes me to the lesson.
Any thoughts? We're about to abandon review360 which would be a big blow.
If you have an articulate account you have to sign in, the no sign in is so people without an account do not have to create one.
Hi Mark,
We've seen cases before wherein reviewers previously created an Articulate ID through an Articulate 360 Trial subscription and forgot about them which then caused their email address to prompt a login when leaving a comment in Review 360. Here's an article on leaving comments in Review 360 for your reference.
Please ask your SMEs to reach out to our support team here so we can verify if they have an existing Articulate ID. If they do, they'll need to enter their account password moving forward to leave comments in Review 360.
Hope this helps!
Hello,
Today this issue has become a problem. When clicking on the Review 360 link it directs reviewers to log into Articulate. Looking forward to a resolution.
Thank you!
Hi Capstone ITS, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are having with sharing links for Review 360.
As Joe mentioned above to Mark, if a reviewer ever previously had a trial of Articulate 360, it could prompt them to login.
If your reviewers do not remember ever having a login, you can reach out to our support team to verify if they've ever logged in with an Articulate ID.
Hello, it isn't prompting users to sign in after entering an email. The link is redirecting users immediately to log in.
Are you sure nothing has changed recently in Articulate Review? After years of using Review with no issues, in the last week we've been having users with no Articulate account being directed to a sign in page when they click a link I give them a Review Link.
Hi Mark,
I'm sorry to hear that you are experiencing this issue! The last major change to Review 360 was released in March. You can find more information about that here. I have a few clarifying questions for you.
- Have you tried testing the links in incognito mode?
- Is this happening with more than one browser?
We are currently investigating an issue where the end of Review 360 links are being changed from /review to /feedback. Can you please check if the Review 360 link you are trying to share ends with /review or /feedback?
If you feel comfortable, you can share your Review 360 link with our support engineers so we can investigate further!
Hello Liz, Mark and Phil!
I have good news to share! We updated the link in the email notification so you'll find that the link goes to the Feedback area rather than a sign-in page.
Please let us know if you have any questions by reaching out in this discussion or to our Support Engineers directly.
Have a great day!
I see this is years ago but Articulate has not fixed this problem. It offers no option to allow comments unless someone creates an account ID. This is the case EVEN IF the user has never had an Articulate account. I created a brand new email and confirmed. Pretty poor interface.
Hi ChrisStraley-4b,
Happy to check this for you!
Would you be willing to share the following information to help us investigate the behavior?
- A course published with the Allow users without Articulate IDs to comment option enabled.
- The brand new email address you created for testing.
I understand that some of this information might be private or confidential, so please open a case with our support team here if you prefer to have us troubleshoot the problem privately. We'll keep an eye out for your message!
Hi Articulate Staff,
Some of my stakeholders/reviewers are having this same issue (1 year later), so the problem is back. Having previously created an Articulate ID is not the problem, since these subject matter experts are new to Articulate and Review.
If our reviewers are prompted to create accounts, they will stop agreeing to use Review 360 to review our prototypes. Having to provide their email is already a point of friction and dissatisfaction for our reviewers.
Hoping for a quick resolution to this issue!
Best,
Kim
