Unable to publish in Articulate 360

Hi Kristy, 

I would look first at closing Storyline and logging out of the 360 Desktop app and try rebooting them to see if that resolves the issue? If not, I'm curious if you're able to publish in any of the other methods and if it was just an issue with Articulate 360? I'm not aware of any downtime recently, so if you're still having issues after that we may need to have you work in a Support case so that we can pull a bit more system information. 

Hello Ashley,

I was able to publish to LMS. I have rebooted my entire computer twice already.

Kristine Hetzel

Thanks Kristine for testing that - and first an FYI that responding via email includes your signature here. 

I will use the information above to open up a case on your behalf, but you're welcome to edit the post and remove the information.

Hi Kristine,

While you wait to hear from our team, I was also just reminded of the need to ensure the network endpoints here are accessible. Give those a look too and let us know if it resolves the behavior for you.

Thank you.  I removed my signature and thank you for that tip.  I have sent the endpoints to my IT.  However, I have also tried this from my house on my internet and I am still getting the same message. 

Thanks Kristine and I see that Abel reached out to you with some next steps via email so I'll continue to follow along as you work with him.

Thank you for your help.  I tried again today and all seems to be working.  I am not sure what the issue was, but it was successful today.

Thanks again for the quick response.

Thank you for popping back in with an update Kristine. Just let us know if you need anything further.

Hi!
I have big issues both previewing and publishing in SL 360. I reinstalled SL 360 and at least the preview function worked again but not after trying to preview a "pick one" interaction slide. And now I can not publish the course. My colleague opened the same file on her computer but  no luck. I have also tried opening a new project and importing the course file but no luck with publishing. Please help, clients are wainting :/

Hi Hanna

if it's urgent I would submit a case and upload the file to Articulate Support to check out for you.

Hi Hanna,

Thanks for reaching out, and I'm sorry to hear you're having these issues. It sounds like you've already tried some troubleshooting on your own. Like Wendy said, the next step would be to reach out to our Support Engineers if it's still happening. They'll be able to help you one on one to find the cause of the issue. :)

Hi!

I have already submitted a support case with id # 00992103 so hoping for
support asap.

BR,

Hanna Danielsson
Project Manager & Content Manager

0707 575456
futurefirst.se
sustainability.futurefirst.se

Hi Hanna,

Thanks for sharing the case number with us - and I see that Angelo responded to your earlier this AM. Did you get the email from Support@articulate.com? If not, please check your junk/spam folder and I can also get the email resent to you. 

I didn't want to share the information here in the ELH forums in case it was proprietary or private content, but I can also do that if you don't have the email.

Lastly as an FYI when you respond via email your signature is included here. You're welcome to edit the response to remove that information.