Video plays problems in review 360
Dec 07, 2021
By
Dan Hiveley
I have a rather frustrating situation here. I exported a video from After Effects and it plays fine all the way through in windows media player. When I place it in a storyline slide it previews and plays all the way through, all 267 seconds. I even checked in the timeline that it has the full 267 seconds before the end of the timeline. When I publish it to review 360 the video stops about 1/3 of the way through, but you can see the timeline continue on. This never happened previously. I've even tried creating a new storyline project and new slide that I've imbedded it to with the same result. Plays fine in preview but stops when viewed in review 360. Any advice would be helpful.
Thanks,
Dan
6 Replies
Hi Dan!
Sorry, that you're running into this issue with videos playing in Review 360. We are currently experiencing an outage that is impacting Review 360. Have you tried publishing for Web? Can you let me know if your course works as expected when publishing for Web?
I'll be sure to keep you updated in this discussion. You can also subscribe to updates at https://www.articulatestatus.com/
My team has tried publishing for web and we get the same effect ie. video stops at the exact same spot. Is there a preferred video format that Storyline prefers? I've started to play with different export settings in Adobe media encoder prior to imbedding in storyline.
Apparently Storyline preferred I import a fat lossless avi file than a high quality mpeg.
The video now plays all the way through.
Thank you for the update, Dan!
Heyo just working to see how to add our notes to this thread. It's perplexing...
Our teams have been having video playback issues on many if not all our video-only content in SL360 Review links for about a month or so. Specifically for Chrome browsers. Edge sometimes isn't an issue yet Firefox has been our go-to for our QA to test courseware as it is the least to get stuck on video playback.
Basically, (sometimes) a video-only slide will play in a course for the first few seconds and then the seekbar will stop and the loading bar will animate for a long time. Sometimes playing the video much later like 10-15 minutes depending if at all. Or, sometimes still you can hear the audio play but not seekbar/video movement. I have been working from home all last year and never saw this til about November 2021 and I have pretty good network bandwidth at home so most videos plays fine.
We haven't made a post about this in Storyline forums as I've seen this issue in Chrome with other sites that plays embedded videos like Motion Array and Envato Elements. YouTube seems to be ok and so do most social media sites as well as in the SL360 authoring tool when previewing.
So my thought is maybe it has something to deal with the video Codec? Dan's thought above of importing a lossless .AVI got me thinking maybe the issue lies there.
Internally, our teams uses After Effects to make videos for our courseware and compresses them down to an MP4 video either via Media Encoder or another 3rd party tool called Handbrake. Then, we import these into SL360 so the project files don't get too big.
Never had issues like these before but begs the question...
Is there a video codec flavor Articulate Storyline prefers to use when playing in Review links/on the web? Any insight on where to go to improve video playback would be much appreciated again as it may be more of a global video web-standard thing than just the SL360 authoring tool.
Hi, Wesley.
Thank you for reaching out and detailing what you're experiencing!
I opened a support case on your behalf so you can get more insight from one of our support engineers. You should hear from our team soon via e-mail.
In the meantime, I want to point out the article below:
While your main issue is not related to the quality of the video, the article mentions a few helpful suggestions, such as compression settings and maximum video file size.