1 Reply
Becca Levan

Sorry for this trouble, Betsy! Let's get this sorted out:

  • What browser are you using when the two videos freeze? Can you replicate it in other browsers? 
  • Any differences between the problematic videos and the working one? For example, were they created differently? 

We'd be happy to test things if you could share your .story file and the video files with our support team here privately. Then we'll reach out shortly after with the next step!