Does anyone experience the same? The zoom region works fine when previewing in Articulate 360, but does not work after publishing nor in Review. I need this to work in Review as I am building a course using Rise and have some content displayed in a SL module. Any help getting this fixed is highly appreciated. Thanks.
I have been also in contact with helpdesk and they confirmed this seems to be a bug. It works in IE, but not in Chrome. However, I need the course to work in Chrome as this is our designated browser in the company. Happy to share my file for you to test. I am working on a workaround for the time being.
4 Replies
Hi Sabrina!
I haven't noticed an error like this one! Here are troubleshooting steps to get us started:
I'm happy to take a look at your file! Would you mind sharing it with us? You can do so by using the "Add Attachment" button in this discussion.
Hi Lauren,
I have been also in contact with helpdesk and they confirmed this seems to be a bug. It works in IE, but not in Chrome. However, I need the course to work in Chrome as this is our designated browser in the company. Happy to share my file for you to test. I am working on a workaround for the time being.
Thanks, Sabrina.
I see that you've been working with Gerald and he was able to take a look at your file.
I've attached this conversation to the report and we'll be sure to update you here when we can.
Hi Sabrina, and thank you for your patience while our team investigated this!
I'm happy to return here with an update for you—we've fixed the issue where the:
Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.
If this happens again, please let us know! Or you can work directly with our support engineers here.