Allow forward seeking not working.

Jan 06, 2023



I have made a Rise 360 course with two embeded videos. We want to allow users to pause the videos to review information on screen, and to move the playhead back and forth to go over information, without having to rewatch the videos. I have enabled forward seeking to allow this, but on both of the videos when the playhead is touched, the videos restart. 


Any advice on this?

10 Replies
Lea Agato

Hi Toni,

I'm sorry to hear you're having problem with your video playback in Rise. Try re-encoding your video and see if that fixes the issue. You can use Handbrake. Here's how:

  1. Download, install, and open the HandBrake app.
  2. Drop your video file on the HandBrake app. Or, click Open Source on the ribbon and import your video file.
  3. In the summary settings, mark the Web Optimized box, as shown below. You can leave all the other settings as they are.
  1. Click Start Encode on the ribbon to re-encode your video.

Once you've done that, re-upload your video and check if you're still seeing the forward seeking issue. Let me know how it goes!