I have read the articles to disable forward seeking in videos, but I have embedded videos which are hosted on an outside platform. Is there a way to disable the forward seeking? When I look at my videos in my course I do not see any option for disabling a video. Thanks.
Okay that makes sense. The platform is our company's platform. Some users, when on Wi-Fi, experience the page jumping straight to the video bypassing blocks of content. Is there a way to fix the "jump" straight to the video?
Hey, Michelle. Tell me more about the learners who are taken straight to the video past blocks of content. Have you seen this problem on your side, too? Do you know what web browser they were using when it happened?
The problem of "Jumping" past blocks of content seems to only happen to individuals who are on Wi-Fi. It is not consistent throughout the course. I have only had this happen to me in one instance. I cannot duplicate it over and over. One learner experienced this in Firefox, it only happened at one video and there is about 15 videos in the course. One person was using a MAC and the browser was Firefox. It seems if the user is using a LAN line there is no problem.
Thanks for that extra detail, Michelle. That definitely sounds like something we'd want to investigate. I'm going to share all of this information with our Support Engineers, and they'll reach out to you shortly with next steps. Stay tuned!
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Hi there, Michelle. Rise 360 can't control embedded videos from the web, only video files that you insert.
Which platform are you using to host your video? Perhaps folks in the community can offer help with working with that platform's player!
Okay that makes sense. The platform is our company's platform. Some users, when on Wi-Fi, experience the page jumping straight to the video bypassing blocks of content. Is there a way to fix the "jump" straight to the video?
Hey, Michelle. Tell me more about the learners who are taken straight to the video past blocks of content. Have you seen this problem on your side, too? Do you know what web browser they were using when it happened?
The problem of "Jumping" past blocks of content seems to only happen to individuals who are on Wi-Fi. It is not consistent throughout the course. I have only had this happen to me in one instance. I cannot duplicate it over and over. One learner experienced this in Firefox, it only happened at one video and there is about 15 videos in the course. One person was using a MAC and the browser was Firefox. It seems if the user is using a LAN line there is no problem.
The videos are embedded using an iframes link.
Thanks for that extra detail, Michelle. That definitely sounds like something we'd want to investigate. I'm going to share all of this information with our Support Engineers, and they'll reach out to you shortly with next steps. Stay tuned!
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