Articulate 360 and Cornerstone

Hmm.. That console indicates that the window is trying to run as IE7. Trying to figure out what might cause that.

Hi Leah,

We've seen a few other LMS's also force Rise content to open in compatibility mode while viewed in IE11. It's something that you'd want to ask your LMS Admin if there is a setting to change this behavior. 

Did you check the catalog page for the course?  

You can set the launch preferences there as well and it could be set differently that the global settings.

For those who are using Cornerstone with a SCORM 2004 course, which edition of SCORM 2004 do you recommend using? I'm working with Cornerstone on an implementation and they recommended that all files be published to SCORM 2004.  

Thanks SO much for this tip. I was running around in circles trying to figure out why the course wouldn't load in IE.

Hello Diana and welcome to E-Learning Heroes :)

Glad to see that this post was able to assist you as well and thanks for chiming in to share.

Thanks for this Steve, once the setting was changed to 'None' my Rise module worked fine using IE11 and Cornerstone.

I tried opening the Console tab and found this error message: 

SCRIPT5007: Unable to get property 'getItem' of undefined or null reference

Any thoughts on how to fix? At the moment I am not even trying to get it to work with our LMS, just to work with IE 11, which is our default browser (much to my chagrin).

Hi there, I am having a problem to and have adjusted the settings by looking at your comments above. I am having the issue though when I have completed the course the course is not being recognised as complete on my Learning Transcript

I did get the message "Your course is loading" but it just keeps spinning and won't open

Hi Hayley,

Tell us more about what's going on with your course. It sounds like you hosted it on your LMS, but the course won't open. Instead, you see the "Your course is loading" message with a spinning wheel. Is that right?

If you don't mind sharing the published output file with us, we can lend a hand with testing! You can share that file privately by clicking here. 

Hi Alyssa,

We're having issues with our first Rise course (developed by a vendor) not opening for all employees in IE11 via Cornerstone. We've checked all of our Cornerstone settings and it's happening to random users. I never got it to load in IE. I've changed my view to IE11 in the developer tools and I've tried all compatibility view settings.

Does anyone have a final resolution for Rise/Cornerstone/IE11? We can only conclude that it's individual computer settings, but would like to see if we can pinpoint it to have a global fix.

Hi there Kat! Sorry to hear some of your learners are having issues viewing your Rise 360 course.

Have those learners turn off Compatibility View in Internet Explorer for the site where your courses are hosted (Cornerstone). Let me know if that makes a difference for them!