I received one Rise course from the client and i created a copy and exported the content for translation. But later on after translation was done and imported the file back into the rise course, i found that many of the text was untranslated. So i though to check the exported file which i have sent for translation and found that content was missing in the exported file. Can you please check what could be the reason of not getting the whole rise content exported. I have done so many projects and this is the first time I have faced such issue.
We have seen this happen before but have since fixed this. If the XLF file was exported a couple of weeks ago, can you export a new one again?
Please send me a copy here if you have just recently exported the file. You may also send the file to us privately by opening a case with our support team. We'll look into this immediately to find out what is happening.
HI Santos, Yes, when i found this issue after importing the translations, I tried again exporting the content from the Source course and there all text was exported properly. But just checking why this happened and how can we avoid such situations.
We're having the same issue with a course where all Flashcards have not been translated. When looking at the original translation file (exported on Aug 2) we found out that none of the Flashcard text where in the translation file.
You're saying that you 'fixed' that issue. When was that fixed applied? Before or after Aug 2 (last Wednesday), the day we exported our document.
I just had the same issue occur where several spots in my course were not translated and according to the 3rd party translation company, the information was not included in the xlf file. Still, we show it in the pdf copy that was downloaded at the same time. We are not able to read the xlf file to see where the disconnect is and I've already imported the translated file. Can I still export it to submit a case to have you all review it?
I see that both of you have reached out to our Support Engineers in a support case! Great call! If you still need additional support, we recommend sharing your .story file in your case.
Is this issue solved and assured that files are properly translated and imported back again? We faced several issues in the last 4-6 weeks. We have a big project starting now the translation process and I would like to know if the bug is fixed.
7 Replies
Hi Ramakant,
We have seen this happen before but have since fixed this. If the XLF file was exported a couple of weeks ago, can you export a new one again?
Please send me a copy here if you have just recently exported the file. You may also send the file to us privately by opening a case with our support team. We'll look into this immediately to find out what is happening.
HI Santos,
Yes, when i found this issue after importing the translations, I tried again exporting the content from the Source course and there all text was exported properly. But just checking why this happened and how can we avoid such situations.
Hi Christopher,
We're having the same issue with a course where all Flashcards have not been translated. When looking at the original translation file (exported on Aug 2) we found out that none of the Flashcard text where in the translation file.
You're saying that you 'fixed' that issue. When was that fixed applied? Before or after Aug 2 (last Wednesday), the day we exported our document.
Hi Christopher,
I just had the same issue occur where several spots in my course were not translated and according to the 3rd party translation company, the information was not included in the xlf file. Still, we show it in the pdf copy that was downloaded at the same time. We are not able to read the xlf file to see where the disconnect is and I've already imported the translated file. Can I still export it to submit a case to have you all review it?
Hi Frederick and Novia!
I see that both of you have reached out to our Support Engineers in a support case! Great call! If you still need additional support, we recommend sharing your .story file in your case.
Is this issue solved and assured that files are properly translated and imported back again? We faced several issues in the last 4-6 weeks. We have a big project starting now the translation process and I would like to know if the bug is fixed.
Thanks and BR
Hi Karl! This issue has already been fixed.
You may need to clear your browser's cache and export your course again for translation.
Should you encounter any further issues, you may reach out to our support engineers directly by opening a case here.