Articulate Rise Media Block: Inconsistent behaviour - word docs download, .pdfs open

Apr 25, 2024

Hi all,

I'm pretty sure this is new behaviour, but different actions are triggered for learners when selecting files to download in the media block: Word docs will download (the action I want), .pdfs will open in a new window (action I don't want, as I am receiving feedback from learners it's distracting and they are losing their place in the course).

Previously, I'm fairly sure all media downloaded when selected. Does anyone know a way I can force .pdfs to download, rather than open in a new window? There doesn't seem to be any choice nor option in the settings as to how the trigger will behave.

Many thanks in advance!

Liz

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