I would like to request your guidance regarding an issue we are experiencing with the Resume button in the RISE tool. We noticed that the button seems to be not functioning properly after course completion. The page goes blank when we click the Resume button on the homepage after completion of the course.
Note that the issue has been noticed in both the review link as well as in the Scorm link.
I see that you've opened a support case with us, and Phil has discovered that what you are encountering may be a possible software bug. Your concern is still being investigated, and I'm sure Phil will keep you posted if there are any changes to this behavior.
We seems to expirment the same issue for some weeks with clients using Articulate rise module. Learner arrived to white page when clicking on the "Resume" button, but also sometime at the launch of a new scorm.
Client told us that export the module in 2004 2th edition and refresh browser cache might fix the issue, but it's not possible to apply massively...
Does thre articulate IT support team investigate deeper this issue ?
I'm happy to help out here! I understand your client is seeing a white screen after resuming a course and also, occasionally, at the launch of a new SCORM. You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.
Hello, we are encountering a similar issue with our resources exported in SCORM 1.2 format. You can see an example of the problem in the attached video.
Thanks for letting us know about this issue and for sharing your screen recording. Would you mind sharing your course link here so we can test your issue further? If you prefer to share your course privately, please use this form, and we'll reach out to you directly.
7 Replies
Hello Ragesh! Good day to you!
I see that you've opened a support case with us, and Phil has discovered that what you are encountering may be a possible software bug. Your concern is still being investigated, and I'm sure Phil will keep you posted if there are any changes to this behavior.
Thanks for letting us know about this.
Hi,
We have the same problem, but only with firefox. With edge and chrome it works fine as expected.
We have this problem with a 1.2 scorm package imported from rise to the LMS moodle.
Do you have a solution ? Thanks in advance.
PôlePôle- Pôle, we don't have updates yet on this possible software bug, but we'll be sure to let you know here if anything changes!
Hello Lea,
We seems to expirment the same issue for some weeks with clients using Articulate rise module. Learner arrived to white page when clicking on the "Resume" button, but also sometime at the launch of a new scorm.
Client told us that export the module in 2004 2th edition and refresh browser cache might fix the issue, but it's not possible to apply massively...
Does thre articulate IT support team investigate deeper this issue ?
Hi Thomas,
I'm happy to help out here! I understand your client is seeing a white screen after resuming a course and also, occasionally, at the launch of a new SCORM. You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.
Thanks for letting us know about this!
Hello, we are encountering a similar issue with our resources exported in SCORM 1.2 format. You can see an example of the problem in the attached video.
https://www.loom.com/share/dff6dd422e484891826b35ce5be374f2
Hi Pédagogie,
Thanks for letting us know about this issue and for sharing your screen recording. Would you mind sharing your course link here so we can test your issue further? If you prefer to share your course privately, please use this form, and we'll reach out to you directly.