Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.
Hi Team PO, are your learners running into a blank screen when viewing an updated Rise 360 course? Any additional details you can share would be helpful!
Hi, everyone! I wanted to share a recent change we made in Rise 360.
Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.
Let us know if you have any questions about this enhancement!
I know this post is actually about Rise 360, but I would like to give the feedback here that we also keep having this problem with our LMS Moodle (3.9).
I ask for a good and permanent solution in the near future.
The course has been updated from admin site but some of our users already taken the course before update and now they are facing the same blank screen issue while trying to launch the course.
Hi Imran! I would suggest opening a case with us here. Please include approximately when the original version was exported, when it was updated, and the LMS that you are using.
I'm facing the same issue here. We did not have issue when using Adapt authoring tool. I fought hard to get Rise 360 but having to reset learners' data is really unacceptable for any authoring tools.
Hi, We've earlier had this issue when doing minor changes on a course, but I've recently tried changing and re-exporting the scorm package on several occasions now and the problem does not seem to happen , for whatever reason.
Before I can recommend our users to start using Rise again, I'd like to know if this is just some random occurence, or if there's been an actual fix for it. From what I can see the lesson_location provided from Rise seem to be consistent, whereas earlier it changed, which made the error (blank loading screen) as the LMS was trying to retrieve a location that no longer existed in the SCORM package.
Has there been an update that I'm unaware of that's adressed this issue? Given the earlier answers in this thread I'd guess not, but I thought I'd ask anyway. For refrence we're using Moodle 3.5.9 (soon to be Moodle 3.9)
Hello, Bo! The only update we made was about a year ago when we added the option to reset learner progress when they learners re-launch a course. I'm happy to hear you've seen an improvement recently! Would you mind sharing a screenshot of where the lesson_location appears consistent now? I'd like to take a closer look to see if I can track down some more details for you!
We also have this problem but do NOT want to reset learners progress. They start the course, walk away or close it, we want to keep the bookmarking. This has been a continual issue with RISE for years. Why is this not a higher priority to properly fix?
I have started having this issue too. Learners that have completed the course are presented with a blank screen in Review mode in Moodle when accessing the same course after a SCORM swap. Can someone please advise the best approach for retaining a full course completion?
This is a big issue for us, as often it's a hyperlink that needs fixing in the Rise course but learners that are complete are being locked out of seeing their completed course and are forced to start a new attempt.
Hi Deb! If you delete a lesson in your course, then update the course in your LMS, some learners might see a blank page. However, it sounds like you only replaced a hyperlink and didn't delete any lessons.
Our team would love to help! Would you be able to share your original SCORM package and the updated SCORM package with our team? If that works for you, you can submit both files privately by opening a case. We'll compare the two files in our LMS testing environment and let you know what we find!
Hi. The issue doesnt seem to be what content is being changed, but the refrence points sent by the scorm-package after exporting. Which is why Im not quite figuring out why it seemingly just worked for us on a couple of courses with students having started the course / scorm, then changing part of the content and re-exporting the scorm without them getting the blank screen error when they launched the course again.
If youre going to check some scorm packages from the other replies here, Id just note that scormcloud testing isnt really helpful given they automtically start a new attempt, Which bypasses the problem. So if youre able to troubleshoot in an existing lms and maybe check the cmi values with the refrence points sent before / after changing the scorm, that might point us closer to a better understanding of whats happening ND how youll (maybe?) be able to fix it?
Hi Alyssa! We have run into the same issue with a few of our Rise courses as well. I did manage to get a screen recording from a student regarding this issue and it is exactly as described above. Our user is utilizing an approved and updated browser but this is quite problematic for us from a customer service standpoint and creates an influx of support tickets; as others have mentioned above - this is not the first course we have seen this happen to. This appears to occur after replacing an updated SCORM in Moodle.
I am working on getting some more data with our most recent issue but it is almost exactly as described by other users above. We are also using Moodle and similar to other users above, we do not want to reset progress for our students. Does Articulate have a solution for this yet aside from deleting the activity and replacing it with the same SCORM?
As a note, SOMETIMES the issue seems to have been resolved by simply regenerating a SCORM and replacing it within the same activity in Moodle but this time this is not working and we have yet to see this work consistently.
Hi Jessi! I'm sorry to hear you're having the same problem. I understand resetting a user's progress may not be the best way for you. Would you mind opening a support case and attaching your exported/Scorm files so that we can look into your problem further? Our engineers would be more than happy to help!
We're encountering this issue as well with Rise 360 courses in Moodle 3.10+. SImplly replacing the SCORM zip with a new publish - even without changing the lesson structure of the SCORM causes the learner who has already started the module to receive a blank screen. Has this been addressed? Are there any viable workarounds? We cannot reset learners' progress because we have 1000+ learners who have completed the modules.
106 Replies
What do we have to do do make this a priority?!?
Hi Team PO, are your learners running into a blank screen when viewing an updated Rise 360 course? Any additional details you can share would be helpful!
Hi,
One of my colleagues has already been in touch with you. It is just really
important for us to get this fixed.
Hi Lieve! Do you happen to know your colleague's case number? I'd love to follow along with the case as it progresses.
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We are experiencing this issue as well. Similar to Adan, the fix of resetting LMS data is not going to work for us. Any progress on this issue?
Hi Jennifer! I can see that you have a support case with our support engineer Rowie. He sent you an email and is waiting for your reply.
Hi, everyone! I wanted to share a recent change we made in Rise 360.
Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.
Let us know if you have any questions about this enhancement!
Hello all,
I know this post is actually about Rise 360, but I would like to give the feedback here that we also keep having this problem with our LMS Moodle (3.9).
I ask for a good and permanent solution in the near future.
Thanks,
Dietmar
The course has been updated from admin site but some of our users already taken the course before update and now they are facing the same blank screen issue while trying to launch the course.
Any solution?
Hi Imran! I would suggest opening a case with us here. Please include approximately when the original version was exported, when it was updated, and the LMS that you are using.
Hi
I'm facing the same issue here. We did not have issue when using Adapt authoring tool. I fought hard to get Rise 360 but having to reset learners' data is really unacceptable for any authoring tools.
Is there any workaround or solution yet?
Thanks
Articulate, any news about this? We still have the same problem in Rise.
Hi, We've earlier had this issue when doing minor changes on a course, but I've recently tried changing and re-exporting the scorm package on several occasions now and the problem does not seem to happen , for whatever reason.
Before I can recommend our users to start using Rise again, I'd like to know if this is just some random occurence, or if there's been an actual fix for it.
From what I can see the lesson_location provided from Rise seem to be consistent, whereas earlier it changed, which made the error (blank loading screen) as the LMS was trying to retrieve a location that no longer existed in the SCORM package.
Has there been an update that I'm unaware of that's adressed this issue? Given the earlier answers in this thread I'd guess not, but I thought I'd ask anyway. For refrence we're using Moodle 3.5.9 (soon to be Moodle 3.9)
Thanks
Hello, Bo! The only update we made was about a year ago when we added the option to reset learner progress when they learners re-launch a course. I'm happy to hear you've seen an improvement recently! Would you mind sharing a screenshot of where the lesson_location appears consistent now? I'd like to take a closer look to see if I can track down some more details for you!
We also have this problem but do NOT want to reset learners progress. They start the course, walk away or close it, we want to keep the bookmarking. This has been a continual issue with RISE for years. Why is this not a higher priority to properly fix?
I have started having this issue too. Learners that have completed the course are presented with a blank screen in Review mode in Moodle when accessing the same course after a SCORM swap. Can someone please advise the best approach for retaining a full course completion?
This is a big issue for us, as often it's a hyperlink that needs fixing in the Rise course but learners that are complete are being locked out of seeing their completed course and are forced to start a new attempt.
Hi Deb! If you delete a lesson in your course, then update the course in your LMS, some learners might see a blank page. However, it sounds like you only replaced a hyperlink and didn't delete any lessons.
Our team would love to help! Would you be able to share your original SCORM package and the updated SCORM package with our team? If that works for you, you can submit both files privately by opening a case. We'll compare the two files in our LMS testing environment and let you know what we find!
Hi.
The issue doesnt seem to be what content is being changed, but the refrence points sent by the scorm-package after exporting. Which is why Im not quite figuring out why it seemingly just worked for us on a couple of courses with students having started the course / scorm, then changing part of the content and re-exporting the scorm without them getting the blank screen error when they launched the course again.
If youre going to check some scorm packages from the other replies here, Id just note that scormcloud testing isnt really helpful given they automtically start a new attempt, Which bypasses the problem.
So if youre able to troubleshoot in an existing lms and maybe check the cmi values with the refrence points sent before / after changing the scorm, that might point us closer to a better understanding of whats happening ND how youll (maybe?) be able to fix it?
Thanks !
Hi Alyssa,
thanks, I've created a support ticket, case number 03294900 and attached the two scorm files.
Hi Alyssa! We have run into the same issue with a few of our Rise courses as well. I did manage to get a screen recording from a student regarding this issue and it is exactly as described above. Our user is utilizing an approved and updated browser but this is quite problematic for us from a customer service standpoint and creates an influx of support tickets; as others have mentioned above - this is not the first course we have seen this happen to. This appears to occur after replacing an updated SCORM in Moodle.
I am working on getting some more data with our most recent issue but it is almost exactly as described by other users above. We are also using Moodle and similar to other users above, we do not want to reset progress for our students. Does Articulate have a solution for this yet aside from deleting the activity and replacing it with the same SCORM?
As a note, SOMETIMES the issue seems to have been resolved by simply regenerating a SCORM and replacing it within the same activity in Moodle but this time this is not working and we have yet to see this work consistently.
Can you please advise?
Hi Jessi! I'm sorry to hear you're having the same problem. I understand resetting a user's progress may not be the best way for you. Would you mind opening a support case and attaching your exported/Scorm files so that we can look into your problem further? Our engineers would be more than happy to help!
We're encountering this issue as well with Rise 360 courses in Moodle 3.10+. SImplly replacing the SCORM zip with a new publish - even without changing the lesson structure of the SCORM causes the learner who has already started the module to receive a blank screen. Has this been addressed? Are there any viable workarounds? We cannot reset learners' progress because we have 1000+ learners who have completed the modules.