3 Replies
Stan Dormer

Hi Alyssa,

The system went back to normal-ish after a couple of hours. But it's happened before, and I can't explain it. It's as if the keyboard has suddenly changed its functionality.

One thing stood out when clicking in the gaps between text words or in the middle of a word the cursor changed from being a vertical line to a small blue rectangle a bit like this [] in size.

Tried logging out and rebooting but it made no difference.

Two to three hours later the system went back to normal. But normal is still not completely normal.

After editing text, say for around 15 minutes, the text editor dropdown (that allows you to change boldness, colour, and font size) no longer seems to function.

You can highlight text and select different values, but the changes don't take place. The only way to get the editor working again is to change from edit to preview mode, pause for around 10 seconds, then switch back to editing mode.

The dropdown editor then works correctly again for about 10-15 minutes then stops working again.

This happens with the latest versions of Edge and Chrome, on a Win 10 system with the latest updates.

This editing dropdown oddity has been going on like this for at least six months but is a pain as it disrupts work.

If, as so many have said before we could back up or download our Rise production, we could then find a way of editing the text offline.




Alyssa Gomez

Hi Stan,

That certainly sounds odd, and I'm sorry you're having so much trouble with it. 

If you're able to, would you mind taking a screen recording next time you run into the issue? You can use Peek 360 or any screen recording tool you have available. 

That will help us nail down what's happening. Thank you!