1 Reply
Hazel Bartolome

Hi Maximo! I understand that you're getting an error when uploading media in various formats, and on different browsers. Are you still getting an error up to now?

Here are some steps to try:

Please make sure the supported browser you are using is updated. Once you have updated your browser, please try to upload a photo or a video again.

Access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?

Let me know if you are still having trouble!