Cannot upload video file - mp4

Feb 08, 2024

By Carmie Boutin

Hi - I'm trying to upload an mp4 video to a Rise course. It's 2.86GB. 1920x1080.

I keep getting an error.

video_error.png

3 Replies

Carmie Boutin
Author

3 months ago02/09/24 at 2:27 pm (UTC)

I've cleared my cache, tried a different browser, different PC. No luck. The file name has no special characters, spaces, etc. Just 5 letters.

3 months ago02/12/24 at 5:03 pm (UTC)

Hi Carmie,

Sorry to hear that you ran into this snag. The maximum file size for a video that you can upload to Rise 360 is 5 GB, so file size shouldn't be an issue. One troubleshooting step that you can do is to re-encode your video using a tool called Handbrake. Here's a helpful video with instructions on how to use the tool.

If re-encoding your video doesn't work, would you be willing to share a copy of your video file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

3 months ago02/12/24 at 5:40 pm (UTC)

Hi Jose,

I opened a case Friday and am working with Articulate support.

Thanks,

Carmie Boutin, Senior Instructional Designer
| 978.502.1925 | www.appian.com | Carmie.Boutin@appian.com