3 Replies
Jose Tansengco

Hi Carmie,

Sorry to hear that you ran into this snag. The maximum file size for a video that you can upload to Rise 360 is 5 GB, so file size shouldn't be an issue. One troubleshooting step that you can do is to re-encode your video using a tool called Handbrake. Here's a helpful video with instructions on how to use the tool.

If re-encoding your video doesn't work, would you be willing to share a copy of your video file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!