Cannot View photos on Rise 360

Feb 16, 2023

When trying to insert photos on Rise 360, I cannot view the preview of the photos, only a box with "thumb nail" written. The pictures do not open.

This does not happen on Story Line 360. Both photos and videos can be previewed. 

Any idea why? 


2 Replies
Karl Muller

Hi Anthony,

It sounds like when you are trying to insert images from the Rise 360 Content Library, you are seeing icons, and not the actual images.

If this accurately describes your problem, then send this information to your IT department: