Cannot View photos on Rise 360 Feb 16, 2023 By Anthony Pizzuto When trying to insert photos on Rise 360, I cannot view the preview of the photos, only a box with "thumb nail" written. The pictures do not open. This does not happen on Story Line 360. Both photos and videos can be previewed. Any idea why? Thanks
Karl Muller 1 year ago02/16/23 at 3:50 pm (UTC) Hi Anthony, It sounds like when you are trying to insert images from the Rise 360 Content Library, you are seeing icons, and not the actual images. If this accurately describes your problem, then send this information to your IT department: https://articulate.com/support/article/Articulate-360-Network-Endpoints
Anthony Pizzuto Author 1 year ago02/17/23 at 5:30 am (UTC) Thank Karl. That is exactly the problem. thanks for the link. will share with IT.
2 Replies
Hi Anthony,
It sounds like when you are trying to insert images from the Rise 360 Content Library, you are seeing icons, and not the actual images.
If this accurately describes your problem, then send this information to your IT department:
https://articulate.com/support/article/Articulate-360-Network-Endpoints
Thank Karl. That is exactly the problem. thanks for the link. will share with IT.