Closed captions not working Sep 07, 2023 By Laura Hart Hi, I have followed the instructions on this link https://articulate.com/support/article/Rise-360-How-to-Add-Closed-Captioning-to-a-Video and my closed captions still arent working. Can you help me please?
Kelly Auner Staff 8 months ago09/14/23 at 6:21 pm (UTC) Hi, Laura! Thanks for reaching out. I'm sorry to hear you've run into this issue! We'd love to take a closer look at your file and captions. You can open a support case here so we can narrow down the issue!
Michelle Galeazzi 7 months ago10/27/23 at 12:41 am (UTC) Hi Laura Did you lodge a support case at all? If so, what was the outcome. I am experiencing the same issue :(
Hazel Bartolome Staff Michelle Galeazzi 7 months ago11/02/23 at 6:34 am (UTC) Hi Michelle! I checked and Laura didn't log a support case with us regarding closed captions. Please feel free to log a case with us here, so that one of our technical support engineers can help you.
3 Replies
Hi, Laura!
Thanks for reaching out. I'm sorry to hear you've run into this issue! We'd love to take a closer look at your file and captions. You can open a support case here so we can narrow down the issue!
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Hi Laura
Did you lodge a support case at all? If so, what was the outcome. I am experiencing the same issue :(
Hi Michelle!
I checked and Laura didn't log a support case with us regarding closed captions.
Please feel free to log a case with us here, so that one of our technical support engineers can help you.