Yesterday I published a new version of the course and all the comments disappeared. When I chose the previous version of the course, the comments were there. How can I bring them to the current version?
It's the first time that the functionality operates this way.
I understand that your comments didn't carry over to the new version of your Rise 360 course when you published it. This might happen if you duplicated the course and published the duplicate instead of the original to your existing Review 360 course. Comments are grouped by unique courses which means comments made on duplicates of original courses will have their separate groupings.
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Hello Tonia,
Thanks for reaching out!
I understand that your comments didn't carry over to the new version of your Rise 360 course when you published it. This might happen if you duplicated the course and published the duplicate instead of the original to your existing Review 360 course. Comments are grouped by unique courses which means comments made on duplicates of original courses will have their separate groupings.
If you didn't duplicate your course, please open a case with our support team here so we can help check why your comments aren't being carried over.