Completion issues with Rise courses

Thanks for sharing that insight, Steve. By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here.

Hi Alyssa,

We are the client Jon referred to. The link above does not work. Is there a valid link you may supply us?

Thank you!

I apologize, Natasha! Here is the link you need to open a support case: https://articulate.com/support/contact/case  

Our Engineers are ready to help!

This intermittent issue is really a problem for us too. We use SuccessFactors as well. We all use Chrome as our browser; from corporate to all stores using the training system. A huge percentage of people are completing the course in question without an issue but then there are employee's here and there that can't seem to get it to complete no matter how many times they attempt it. I have checked all settings and they are set to count the number of pages viewed. I see no issues that would be causing some to get it done quickly and others to not be able to complete it without manual intervention. 

This is so frustrating to us that we're about to stop using Rise and stay within Storyline since it didn't exhibit this issue when we were using it exclusively. 

I'm sorry you've run into these issues, Paula! That sounds really frustrating. Our Support Engineers would be happy to lend a hand to help you troubleshoot why this has been happening to your learners.

You're welcome to start a case with our team anytime by clicking here. 

Thank you for your quick response. We're trying one more setting to see if that made a difference. If not, then I will open a case. pf

I am having a similar issue. The course itself is completed but not marking as complete in the LMS. Our LMS is Docebo.

Hi Taylor!

Some LMS's won't receive completion data or resume properly unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

Do your courses include an Exit Course link or button? If not, there are two ways you can add it:

1. Add a button block, and set the button destination to "Exit Course."
2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Please try that and let me know if you see an improvement!

Hi Alyssa,

Thanks for your response! We have already included an exit course button. And so there are two ways to exit the course:

1. In the top right hand corner

2. Via the exit the module button

See images attached.

What is strange is that not everyone is facing this issue, only some people are encountering this.

Hi Taylor, thanks for following up! Is it possible that the people who are encountering this issue are not using the Exit Course button, but are simply closing the browser window manually using the X?

I am having a similar, possible same issue with 100% completion within our LMS Docebo.  Some learners are finishing the course and it shows as complete in Rise but the record is not transferring to the LMS.   

• I am exporting it as a SCORM 1.2,
• Track using course completion  - Set to 100%
• Exit course Link - off

The quiz settings are:

• Passing score is 100%
• Require Passing score to continue - On
• Include in lesson count - On

In one case, a user using IE (not sure of version) was shadowed by us, and we saw her complete the course, however the course still shows as in progress in the LMS even though the RISE course gives the 100% score.  In other cases users are reporting that they have used Chrome...

Any suggestions?

I will ask a few people who haven't done to course to test it for me, each using a different way to exit the course to see if this is the issue and let you know!

Mine are exported as xAPI and don't include a quiz, but have the same problem. At the moment I am going to test out Alyssa's suggestion and see if it's to do with how they are exiting the course. Will let you know how I get on!

Awesome - thanks.

Hi Michelle! 

Just as I recommended to Taylor, I would suggest that you turn the Exit Course link On for your course. 

Some LMS's won't receive completion data or resume properly unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

Please give that a try, and let me know if that resolves the issue! 

Thanks Peter (still relevant in 2020 Moodle settings) divide and conquer it is then!

Hi there, were you able to solve this issue, as we are facing the exact same issue :(

We're having LearnDash and Rise issues as well if anyone can provide any insight. Rise courses are wrapped with xAPI and marking as Passed in Tin Canny but completion is not marked in LearnDash.

Hi Matthew, are you getting the same results when you upload your course in SCORM Cloud? This article has troubleshooting steps to help you. If you get the same results in SCORM Cloud, please open a support case here, and one of our customer support engineers will reach out to you directly to troubleshoot this issue!

@Matthew is your Learndash a multisite? 

The Rise course communicates both Complete and Passed in SCORMCloud.

In the Wordpress environment, the Tin Canny report shows that the Rise course successfully communicated a Passed statement, but the course status and progress is not reflected as completed on the Course page.

It is not multisite.

Do we have any update on this issue. The course works fine on SCORM Cloud and Moodle LMS as well. But the issue have been consistently reported on Successfactor and SABA LMS. The storyline published courses works fine on the both the LMS.

Hi! Thanks for sharing those details!

When you export your course, do you set the Exit Course link option to On? If so, does the problem persist even if the user exits the course by using the Exit Course link ?

Also, does the problem happen when the course is viewed using other browsers?

Thanks! Let me know how it goes!