I have been making several courses in Rise and using the content library for flashcards, no problem. But now, for some reason, this option has disappeared just for flashcards. I have:
Looked at other courses I have made and used library images for flashcards - the option is gone now there too
Logged out and logged back in
Cleared my cookies and cache
Restarted Chrome
I don't know what else to do. It is working just fine in image blocks - just the flashcards are affected. Please help! I have a deadline and now can't work on this part of my course!!
There should be two choices - upload your own photo (which is showing) and a Content Library choice. (which isn't) The second choice has disappeared since the last time I used it a couple of weeks ago.
Thank you for reaching out and including screenshots and troubleshooting steps you've tried so far. I see that you've connected with my teammate, Darrell, on this issue, so we can continue the conversation in your support case!
6 Replies
Hi,
I see the same options as shown in your screenshot.
There should be two choices - upload your own photo (which is showing) and a Content Library choice. (which isn't) The second choice has disappeared since the last time I used it a couple of weeks ago.
I'll add another picture to my post and you can see what I mean.
As I said before, we are both experiencing the same issue.
No need to add more screenshots, as I know what's missing.
I just heard back from tech support, he says it is a bug and they will work on fixing it.
Hi Michelle,
Thank you for reaching out and including screenshots and troubleshooting steps you've tried so far. I see that you've connected with my teammate, Darrell, on this issue, so we can continue the conversation in your support case!