Course completion

Thanks for telling us about the problem, Ben.

Rise sends completion to the LMS as soon as the learner meets the completion requirement, be that by passing a quiz or by completing the required percentage of lesson content.  There are 2 ways you can troubleshoot this problem:

1. You can upload your exported LMS content from Rise and upload it to SCORM Cloud for testing.  This is a great way to determine if the problem is specific to Talent LMS, and if the problem is reproducible in SCORM Cloud, we'd love to know about it!
2. You can enable LMS Debug Mode and watch the communication flowing back and forth between your Rise course and your Learning Management System.

Either method will tell you more about what's happening here.  Please let us know how you make out!

Is there any update on this? I also face the same issue currently in same LMS.

Hi Josaphine,

Sorry to hear that you've run into an issue with your LMS as well.

I do see where you are actively working with one of our support engineers, Lea. You're in excellent hands.

I hope to hear from them and resolve the issue soon.

Hi Josaphine,

It looks like you and Lea are working together, and I saw she sent you some additional information and troubleshooting steps.

Let Lea know if you need more help by responding to your case email. 

If you need anything else, please don't hesitate to reach out! 

Hi all,

is there a solution for this problem? I am facing the same issue. The Talent LMS support has no idea how to fix that... hopefully someone here has.

Kind regards,

Daniel

Hi there, Daniel.  It sounds like your Rise course is not being marked complete in Talent LMS.  Is that correct?

Justin listed our primary troubleshooting techniques when courses are not performing properly in an LMS: 

1. You can upload your exported LMS content from Rise to SCORM Cloud for testing.  This is a great way to determine if the problem is specific to Talent LMS.  If the problem is reproducible in SCORM Cloud as well, we'd love to know about it!
2. You can enable LMS Debug Mode and watch the communication flowing between your Rise course and your Learning Management System.

If you're able to use those steps, let us know how you make out.  Of course, we're happy to help you.  You can give us the details here, and even attach the zipped output of your course for us to test.

Let me know what you think!

I'm having the same issue with Talent LMS and their support have tried to help but no luck.

It's difficult for me to test with the above suggestions as it doesn't happen every time, so if anyone finds a solution that would be amazing!

Thanks

Heather 

Im having a similar issue with BlackBoard LMS

Can you track a Rise course with the option 'track using course completion" 100% ie they have viewed all the blocks within the course. I have knowledge checks throughout the course, but these are for learning and are not graded.

In blackboard grading, do you select for grade score: 

Scorm score
OR
Scorm completion

and then for grade timing:

1. When SCORM is completed, display score in Grade Center 

OR

2.  When SCO is completed, display score in Grade Center:

Also, does it make a difference for Blackboard, if you publish the Rise course as Scorm 2004, 4th edition OR  Scorm 1.2.  I was always of the opinion that it should be Scorm 1.2  

With Talent LMS, I believe the issue is if use the "embed" option for the Rise SCORM, it doesn't track. However, if you enable it to "pop up", it does work. I tried it both ways and got the pop-up version of Rise to work fine, both using a quiz score and then using a completion.

I like the look of the embed better, so maybe that's something they can fix.

Hope this helps.

I'm having the same problem with Talent LMS not marking my Rise course complete. It feels like my rise course isn't speaking to Talent LMS correctly. Attached is my zipped file. Has anyone been able to find a work around for this problem?

Hello, Tiffany!

Thanks for sharing a copy of your course with me. I tested it in SCORM Cloud, an LMS testing tool, and the course was marked as Complete when I reached the end and exited the course. The course did not contain a quiz, so that's why the Passed data shows as 0%.

Please test your course in SCORM Cloud by clicking here, and let me know if you also see a Complete status when you reach the end. I'll be standing by!